Chapter 1

Question 1

Which three (aligning) roles does the CIO have?

Answer 1

Business Strategy, IT Strategy, IT Operation.

Question 2

Which two generic strategies does Porter define?

Answer 2

Differentiation, Cost Leadership.

Question 3

Which three generic strategies does Miles & Snow define?

Answer 3

Defender, Prospector, Analyzer.

Question 4

What is differentiation?

Answer 4

Products and services with unique features.

Question 5

What is cost leadership?

Answer 5

Lowest average unit costs in the industry.

Question 6

Explain what a defender (strategy) is?

Answer 6

Stable, high quality, operational efficiency.

Question 7

Explain what a prospector (strategy) is?

Answer 7

Create change, new products, innovativeness and flexibility.

Question 8

Explain what a analyzer (strategy) is?

Answer 8

Follow prospector, waiting for stable, combination of two others.

Question 9

What is a process?

Answer 9

Series of actions to achieve particular end.

Question 10

What is an Information System?

Answer 10

A system that, facilitates, gathering, processing, storing, using and disseminating information.

Question 11

What is Information Technology?

Answer 11

The hardware software and telecommunications.

Question 12

Which four types of IS (applications) are there?

Answer 12

Operational support, Market support, Strategic decision, Inter-organizational.

Question 13

What is IS strategy?

Answer 13

Looks at: what is required by business, Focus on: required systems, Is: business demand oriented.

Question 14

What is the goal of IS strategy?

Answer 14

Ideal application portfolio.

Question 15

What is IT strategy?

Answer 15

Looks at: how requirements can be deliverd, Focus on: technolgy, Is: supply oriented.

Question 16

What is the goal of IT strategy?

Answer 16

Ideal technological assets.

Question 17

Which three types of IS strategies are there?

Answer 17

IS for Efficiency, IS for Flexibliity, IS for comprehensiveness.

Question 18

With differentiation where does the CIO report to?

Answer 18

CEO.

Question 19

With cost leadership where does the CIO report to?

Answer 19

CFO.

Question 20

What is a strategy?

Answer 20

A plan of action designed to achieve a long-term aim.

Question 21

What is business operation?

Answer 21

Deals with how the business is operated by developing: Organizational roles, Business processes, Business forms.

Question 22

What is IS/IT operation?

Answer 22

Deals with how IS/IT is operated by developing: IS Processes, Business applications, IS roles, IS data, UI.

Question 23

Which four types of aligment are there?

Answer 23

Business alignment, Intellectual alignment, IT alignment, Operational alignment.

Question 24

What is intellectual alignment?

Answer 24

The degree business strategy supports IT strategy.

Question 25

What is IT alignment?

Answer 25

How IT strategies are aligned with lower level IT infrastructure and processes.

Question 26

What is operational alignment?

Answer 26

How business infrastructure and processes align with IT infrastructure en proceses.

Question 27

Market information systems aligns with ... strategy?

Answer 27

IS for Flexibility, IS for Comprehensiveness.

Question 28

Operational support systems aligns with ... strategy?

Answer 28

IS for Efficiency.

Question 29

Inter-organizational systems aligns with ... strategy?

Answer 29

IS for Efficiency, IS for Comprehensiveness.

Question 30

Strategic decisions support systems aligns with ... strategy?

Answer 30

IS for Efficiency, IS for Flexibility, IS for Comprehensiveness.

Question 31

What are inter-organizational systems?

Answer 31

Exchange of data between organization and suppliers.

Question 32

What are strategic decision support systems?

Answer 32

Long-term planning, making strategic decisions, and high levels of internal and external analysis.

Question 33

What are market information systems?

Answer 33

Monitoring product sales, trends, market trends.

Question 34

What are operational support systems?

Answer 34

Monitoring and controlling the day-to-day operations.

Question 35

Business Strategy and IT strategy alignment is called?

Answer 35

Intellectual alignment.

Question 36

IT strategy and IT infrastructure alignment is called?

Answer 36

IT alignment.

Question 37

Organizational infrastructure and IT infrastructure alignment is called?

Answer 37

Operational alignment

Question 38

Write down the IS strategy types in combination with the systems.

Answer 38

Question 39

Write down the different Business Strategy profiles for each strategy

Answer 39