Chapter 7 Flashcards
What are front-end systems?
Order placement,
CRM.
What are middle-end systeems?
Order fulfillment,
Inventory management,
Shipping.
What are back-end systems?
Accounting,
Human resource,
Finance,
Production.
What is a kludge?
Quick and dirty solution that is clumsy, inefficient and hard to maintain.
What is a risk of kludges?
Service outages.
What are reasons for a runaway IT infrastructure project?
Analysis paralysis (big scope),
No top management support,
No good people,
Not involving business people.
How to terminate an IT project?
Use de-escalation process.
What is the definition of the de-escalation process?
The termination or redirection of an escalating IT project.
Which 4 phases does the de-escalation proces have?
1, problem recognition
2, re-examination
3, searching alternative course
4, implementing exit strategy
Which key roles does an de-escalation process have?
Messenger, Exit sponsor, Exit champion, Exit catalyst, Exit blocker, Legitimizer, Scapegoat,
What is the role messenger in the process?
Communicates problem description.
What is the role of exit sponser in the process
Formal authority, empowers and push exit champions. (CEO)
What is the role of exit champion in the process?
Actively pursue de-escalation, recognizing and drawing attention, investeagtes problem. Implements exit strategy. (CIO)
What is the role of exit catalyst in the process?
Focus attention and strengthening the exit champion for de-escalation.
What is the role of exit blockers in the process?
Hinder and slow down the process. (The vendor)
What is the role of legitimizer in the process??
Trustworthy external assesment and advice.
What is scapegoat in the process?
Shoulder blame for failing.
Which power basese are there?
- Reward power
- Coercive power
- Expert power
- Informational power
- Legitimate power
- Referent power
What is reward power?
Give rewards for compliance
What is coercive power?
Force complience by threat or punishment.
Wat is expert power?
Attain compliance on expertise
What is legitmate power?
Prescribe behavior because of formal position and high function.
What is referent power?
Induce behavior with influencing. (Celebrity)
Which two entities are active during the whole de-escalation proces?
Exit Champion
Blocker
