Chapter 1: Basic Principles of Management

Question 1

in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively.

Answer 1

Management

Question 2

it is the coordination and administration of task to achieve a certain goal specifically organizational goals.

Answer 2

Management

Question 3

comprises planning, organizing, staffing, leading or directing, and controlling an organization or effort for the purpose of accomplishing a goal.

Answer 3

Management

Question 4

Why management is necessary?

Answer 4

Because its POSDCoN

Question 5

Basic Management Functions

Answer 5

-Planning
-Organizing
-Staffing
-Directing
-Controlling
-Co-ordination

Question 6

Why management is necesssary?

Answer 6

to ensure that tasks are performed with communication, cooperation, synchronization and understanding between teams.

Question 7

is a social process involving responsibility for economical and effective planning & regulation of operation of an enterprise in the fulfillment of given purposes.

Answer 7

Management

Question 8

involves the establishment of business goals and objectives, and determining the ways in which they will be achieved.

Answer 8

Planning

Question 9

Planning involves…

Answer 9

establishing your vision, mission, strategies, goals, objectives, and action plans

Question 10

what the organization wants as a whole and general

Answer 10

Vision

Question 11

general statement of how to achieve your vision

Answer 11

Mission

Question 12

series of ways of using the mission to achieve the vision.

Answer 12

Strategies

Question 13

are your statements of what needs to be accomplish to implement your strategies.

Answer 13

Goals

Question 14

are specific actions and timelines for achieving your goal

Answer 14

Objectives

Question 15

specific actions that need to be taken for reaching the milestones within the timeline of your objectives

Answer 15

Action Plans

Question 16

the managerial function of acquiring, deploying, and retaining a workforce
of sufficient quantity and quality to create positive impact on the organization’s effectiveness.

Answer 16

Staffing

Question 17

Staffing includes…

Answer 17

Recruiting, Selecting, Hiring, Training, and Retraining.

Question 18

a process where potential applicants are searched for and then encourage to apply for an actual or anticipated vacancy

Answer 18

Recruiting

Question 19

a process of hiring employees among the short-listed candidates and provided them a job in the organization

Answer 19

Selecting

Question 20

a process of reviewing applications that comes after recruitment and selection

Answer 20

Hiring

Question 21

involves improving the effectives of employees in the organization and the individuals and teams within them.

Answer 21

Training and Development

Question 22

teaching new skills to employees so as able to do a different job

Answer 22

Re-training

Question 23

art of learning, unlearning and re-learning

Answer 23

Re-training

Question 24

It includes developing productive relationship amongst physical, financial and human resources for achievement of organizational goals

Answer 24

Organizing

Question 25

Organizing includes...

Answer 25

division of labor, delegation of authority, departmentalization, span of control, and coordination.

Question 26

assigning different parts of a management task to different people in order to improve efficiency.

Answer 26

Division of Labor

Question 27

process of transferring responsibility from one person to another.

Answer 27

Delegation of Authority

Question 28

process of grouping activities into departments; into finance dept., marketing dept., procurement dept., HR dept., etc.

Answer 28

Departmentalization

Question 29

area or activity and number of function, people or things for which an individual or organization is responsible.

Answer 29

Span of Control

Question 30

This managerial function deals with influencing, guiding, supervising, motivating subordinates for the achievement of organizational goals.

Answer 30

Directing

Question 31

Directing includes...

Answer 31

supervision, motivation, leadership, and communication.

Question 32

process of directing and guiding working force with the view to see that they're working according to plan

Answer 32

Supervision

Question 33

overseeing the subordinates of work with authority and time or aim to guide the employees if they're doing right or wrong.

Answer 33

Supervision

Question 34

energizing, directing, or sustaining employees effort so that they will work harder

Answer 34

Motivation

Question 35

capacity of company's management to set and achieve challenging goals, take fast and achieving action when needed, outperform the competition and inspire others to perform at the highest ability they can

Answer 35

Leadership

Question 36

art of motivating a group of people to act towards achieving a common goals / vision/ mission based on the planning phase.

Answer 36

Leadership

Question 37

process of creating and sharing idea or information like news, facts, and feelings among group of people within the organization or team to reach a common understanding.

Answer 37

Communication

Question 38

It implies measurement of accomplishment against the standards and correction of deviation, if any, to ensure achievement of organizational goals.

Answer 38

Controlling

Question 39

Controlling includes...

Answer 39

establishing standards based upon objectives; measuring and reporting performance; comparing the two; and taking corrective/preventive action.

Question 40

correcting actions that are not within the established course or accepted standard in the organization

Answer 40

Correction of Deviation

Question 41

if the result of the employee's activities are not within the established course, then you need to correct this action

Answer 41

Correction of Deviation

Question 42

in the form of sales volume, number of units sold within a month or year, increase in profitability, increase in the shareholders value, number of customers served, etc.

Answer 42

Measurement of Accomplishment

Question 43

criteria that enables managers or supervisors to evaluate future, current, or past actions.

Answer 43

Standards

Question 44

action taken to eliminate the causes of non-conformities or other undesirable situations, so as to prevent recurrence.

Answer 44

Corrective Action

Question 45

action taken to prevent the occurrence of such non-conformities, generally as a result of a risk analysis.

Answer 45

Preventive Action

Question 46

is an integral element or ingredient of all the managerial functions.

Answer 46

Co-ordination

Question 47

Planning facilitates co-ordination by integrating the various plans through mutual discussion, exchange of ideas

Answer 47

Co-ordination through Planning

Question 48

Manager groups and assigns various activities to subordinates

Answer 48

Co-ordination through Organizing

Question 49

A manager should bear in mind that the right no. of personnel in various positions with right type of education and skills are taken

Answer 49

Co-ordination through Staffing

Question 50

The purpose of giving orders, instructions & guidance to the subordinates is served only when there is a harmony between superiors & subordinates.

Answer 50

Co-ordination through Directing

Question 51

The coordinating standards and preventive actions in the organization should be set as a whole and the same for proper coordination

Answer 51

Co-ordination through Controlling

Question 52

Basic Roles of a Manager (Henry Mitzberg, 1973)

Answer 52

-Interpersonal Role -Informational Role -Decisional Role

Question 53

Interpersonal Roles includes...

Answer 53

-Figurehead Role -Leader Role -Liaison Role

Question 54

Informational Roles includes...

Answer 54

-Monitor Role -Disseminator Role -Spokesperson Role

Question 55

Decisional Roles includes...

Answer 55

-Entrepreneur Role -Disturbance Handler Role -Resource Allocator Role -Negotiator Role

Question 56

roles managers assume to coordinate and interact with employees and provide direction to the organization.

Answer 56

Interpersonal Role

Question 57

This role involves handling, sharing, and analyzing information.

Answer 57

Informational Role

Question 58

This role requires decision making.

Answer 58

Decisional Role

Question 59

includes symbolic duties which are legal or social in nature.

Answer 59

Figurehead Role

Question 60

includes all aspects of being a leader; building a team, coaching the members, motivating them, and developing strong relationships.

Answer 60

Leader Role

Question 61

includes developing and maintaining a network outside the office for information and assistance.

Answer 61

Liaison Role

Question 62

seeking information regarding the issues that are affecting the organization both internal and external

Answer 62

Monitor Role

Question 63

disseminates information to the right people within the organization; the same needs to be disseminated or transmitted within the organization

Answer 63

Disseminator Role

Question 64

representing the organization in providing information about the organization to outsiders or stakeholders and to the general public

Answer 64

Spokesperson Role

Question 65

involves all aspects associated with acting as an initiator within the organization such as encourager of innovation or change and deciding what projects to enter or what programs to initiate

Answer 65

Entrepreneur Role

Question 66

need to take corrective or prevents actions when the organization faces unexpected difficulties which are important in the future

Answer 66

Disturbance Handler Role

Question 67

need to be responsible of the optimum allocation of resources

Answer 67

Resource Allocator Role

Question 68

includes representing the organization in the negotiation which affected the managers' scope of responsibility

Answer 68

Negotiator Role

Question 69

include satisfying varying entities, dealing with emergencies, purchasing, recruitment, accounting, training, planning, negotiating, sales, and dealing with regulatory officials

Answer 69

Management Activities

Question 70

Basic Management Actions

Answer 70

POSDCON

Question 71

Characteristics of a Good Manager

Answer 71

-Importance of Self Knowledge -Essential Professional Skills for Managers -Management Style and Leadership -Self-Development Methods

Question 72

Essential Professional Skills includes...

Answer 72

-Intellectual Skills -Technical Skills -Ethical Skills -Interactive Skills -Emotional Skills

Question 73

Logical thinking and problem solving

Answer 73

Intellectual skills

Question 74

Specialized knowledge required for work

Answer 74

Technical skills

Question 75

Specialized knowledge required for work

Answer 75

Technical skills

Question 76

Discriminate right from wrong

Answer 76

Ethical skills

Question 77

Communicate intelligently and create an atmosphere that facilitates communication

Answer 77

Interactive skills

Question 78

Ability to identify and handle one’s feelings

Answer 78

Emotional skills

Question 79

based on organization, situation, personal values, personality, and chance

Answer 79

Management Style and Leadership

Question 80

based on observation, reflection, guided readings, visits / attachments, seeking feedback, seeking challenges, presentations, chairing meetings, and prepared packages.

Answer 80

Self-Development Methods

Question 81

Change concepts:

Answer 81

a. Survival and growth are dependent upon adaptation to changing environment. b. Environment is influenced and shaped by the decisions and actions of the organization. c. Learning from experience is essential for adaptation and change. d. Individuals and organizations change in both common and unique directions.

Question 82

affects structures, chains of command, responsibility limits, incentive systems, and company culture and values

Answer 82

Managing Change