Chapter 1 "Choose What and If"

Question 1

No amount or preparation can save a conversation if the person who brings up the failed promise isn’t …?

Answer 1

in the right frame of mind.

Question 2

When approaching accountability discussions who must we work on first?

Answer 2

Ourselves

Question 3

Before saying anything what must you ask yourself?

Answer 3

What and If

Question 4

The WHAT question is?

Answer 4

WHAT violation or violations should be actually addressed?

Question 5

The IF question is?

Answer 5

You have to decide IF you’re going to say anything?

Question 6

What may be the most important concept of this book ?

Answer 6

The question of WHAT you should discuss.

Question 7

What are some signs that you are dealing with the wrong problem?

Answer 7

• Your solution doesn’t get you what you really want
• You’re constantly discussing the same issue
• You’re getting increasingly upset

Question 8

If the solution you are applying doesn’t get you the results you really want, its likely you’re dealing with?

Answer 8

the wrong problem.

Question 9

Living the same problem over and over, day after day, is referred to as?

Answer 9

Groundhog Day

Question 10

The ability to reduce an infraction to its bare essence takes?

Answer 10

Patience, Proportion, and Precision

Question 11

To make sure you are “Confronting the Right Issue” you must….

Answer 11

1 - Take time to unbundle the problem
2 - Must decide what is bothering you the MOST
3 - You must be concise

Question 12

The issue should be distilled to a?

Answer 12

Single Sentence describing the problem

Question 13

The acronym CPR stands for?

Answer 13

Content
Pattern
Relationships

Question 14

What has just happened? refers to the ______ of CPR.

Answer 14

“C”ontent

Question 15

What has been happening over time? refers to the _____ of CPR?

Answer 15

“P”attern

Question 16

What is happening to us? refers the the ______ of CPR?

Answer 16

“R”elationship

Question 17

Of the 3 concerns of CPR, which is the biggest concern?

Answer 17

“R”elationship

Question 18

What helps you determine what is the most important issue to discuss?

Answer 18

Analyzing Consequences

Question 19

What 2 factors should be considered when determining CPR issues that routinely pop-up in accountability discussions?

Answer 19

Consequences and Intentions

Question 20

What 3 essential aspects should you think about when picking out the possible infraction when there are many on the list?

Answer 20

• What do I want for myself
• What do I want for the other person
• What do I want for the relationship

Question 21

To Decide what Issue to Confront use the following:

Answer 21

• Think CPR (Content, Pattern, Relationship)
• Expand the list by considering “Consequences” and “Intentions”
• Choose from the list using what you do and do not want for: yourself, other, and relationships

Question 22

Once you have unbundled the issue you must ask yourself?

Answer 22

IF you are going to say something.

Question 23

It is sometime better to consider ________ before deciding whether to bring up the issue.

Answer 23

Consequences

Question 24

When it comes to not speaking when you should what is the prominent issue?

Answer 24

Going to silence

Question 25

You should ask yourself the following 4 questions if you find yourself clamming up when you should be speaking up:

Answer 25

- Am I acting out my concerns - Is my conscience nagging me - Am I choosing silence over the risk of speaking up - Am I telling myself that I'm hopeless

Question 26

What kind of time are employees working if not using the standard 8-5 hours?

Answer 26

Flex-time

Question 27

Sometimes you don't hold others accountable because you feel isolated.... meaning?

Answer 27

You fear you are the ONLY one who see a problems (this is your conscience nagging you)

Question 28

What can compel people to act against their best judgement?

Answer 28

Peer Pressure Coupled w/ Formal Authority

Question 29

2 Silence-Driving Math Tricks are:

Answer 29

- downplaying the cost of not speaking up | - exaggerating the cost of expressing our views

Question 30

When downplaying the cost of not speaking up we often:

Answer 30

- look exclusively at what's happening to us in the moment rather than at the total effect - underestimate the severity of the existing circumstances because we become inured to the consequences we're suffering - we can't see our own bad behavior when we fail to remain silent.

Question 31

When exaggerating the cost of expressing our view we often:

Answer 31

- conjure up bad things that might happen | - often imagine appalling outcomes no matter how unlikely

Question 32

At the heart of most decision to stay quiet is?

Answer 32

the fear that we won't be able to make a difference

Question 33

Telltale signs the you should speak up:

Answer 33

Sign 1 - You're acting out your feelings Sign 2 - Your conscience is nagging you Sign 3 - You're downplaying the cost of not taking action while exaggerating the dangers of speaking up Sign 4 - You figure that nothing you do will help

Question 34

When breaking tradition and deciding to enforce standards that were not enforced before you must?

Answer 34

Issue a fair warning | You have to reset others expectations in a way that doesn't look smug.

Question 35

Inconsistency breeds ________.

Answer 35

Insecurity.