Chapter 1- Foundations for Understanding Communication in Health Studies

Question 1

What are the types of communication?

Answer 1

Verbal
Nonverbal
Written

Question 2

What are the 3 forms of communication?

Answer 2

1. Intrapersonal communication
2. Interpersonal communication
3. Group communication

Question 3

What is verbal communication?

Answer 3

Oral communication through spoken words, vocal intonation, and pace.

Question 4

What is nonverbal communication?

Answer 4

Includes facial expressions, eye contact, gestures, and body language.

Question 5

What is written communication?

Answer 5

Involves written words, symbols, pictures, and diagrams.
-Documentation, reports

Question 6

What is Intrapersonal communication?

Answer 6

Communicating with oneself using internal vocalisation or reflective thinking
-Helps with social adjustment and self-concept

Question 7

Examples of Intrapersonal communication?

Answer 7

Self-talk, imagination, visualisation and memory

Question 8

What is Interpersonal communication?

Answer 8

Communication between dyads (pairs) whose lives mutually influence each other
-Goal orientated, fulfilling instrumental (achieve an outcome) and relational needs (evolve a relationship).

Question 9

What is Group communication?

Answer 9

Among three or more people to achieve a shared goal
-Task focused, more formal and intentional than interpersonal

Question 10

What are the 3 models of communication?

Answer 10

1. Transmission model
2. Interaction model
3. Transaction model

Question 11

What is the transmission model of communication?

Answer 11

It is a linear process where the sender encodes a message and transmits it to a receiver
-Focuses on a sender, message and channel and the receiver.

Question 12

What is the sender?

Answer 12

Initiator of the communication process. Encode their thoughts into a message.

Question 13

What is the message?

Answer 13

Content being transmitted from the sender to the receiver
-Verbal. nonverbal or written

Question 14

What is the channel?

Answer 14

medium through which the message travels from the sender to the receiver
-Speech (auditory, sound waves), writing, text messages, emails

Question 15

What can interfere with the success of the transmission model?

Answer 15

Environmental and semantic noise

Question 16

What is the limitation of the transmission model of communication?

Answer 16

Doesn’t fully capture face-to-face interactions
-Receiver either successfully understands the message or doesn’t

Question 17

What is the Interaction Model of Communication?

Answer 17

a Two-way process: Participants alternate as sender and receiver (feedback)

Question 18

What does the Interaction model produce?

Answer 18

Communication produces conversations within contexts (physical/environmental and psychological /emotional)

Question 19

What is Transaction model of communication?

Answer 19

Simultaneous senders and receivers

Question 20

What does the Transaction model produce?

Answer 20

Generates social realties, constructs relationships and communities

Question 21

What contexts are taken into consideration with the Transaction model?

Answer 21

Social (rules and norms), relational (interpersonal history and relationships) and cultural (gender, ethnicity, sexual orientation and ability)

Question 22

What are the four primary needs communication serves?

Answer 22

1. Physical
2. Instrumental
3. Relational
4. Identity

Question 23

What kind of behaviour is communication?

Answer 23

A learned behaviour
-varies based on culture and language

Question 24

What guides communication?

Answer 24

Culture and context

Question 25

What kind of implications does communication have?

Answer 25

Ethical implications
-What do you consider right or wrong?

Question 26

What does communication influence?

Answer 26

Influences our…
-Self-perception (how we think about ourselves and present ourselves)
-Understanding of others
-Learning process (get feedback on how to improve communication)

Question 27

What is communication competence?

Answer 27

refers to the knowledge of effective communication and the ability to adapt that knowledge

Question 28

What factors affect communication competence?

Answer 28

Age, maturity, mood, stress, personality

Question 29

What are the stages of communication competence?

Answer 29

1. Unconscious incompetence
2. Conscious incompetence
3. Conscious competence
4. Unconscious competence

Question 30

What is Unconscious incompetence?

Answer 30

Individual lacks awareness of their incompetence in a particular skill or area

Question 31

What is conscious incompetence?

Answer 31

Individuals become aware of their lack of competence and understand what they need to learn

Question 32

What is conscious competence?

Answer 32

Individuals have the knowledge and skills to perform tasks effectively but requires conscious effort and focus

Question 33

What is Unconscious competence?

Answer 33

Final stage- Competence is second nature
Individuals perform tasks effortlessly and automatically

Question 34

What principles does professional communication involve?

Answer 34

1. Being ethical
2. Being truthful
3. Being accurate
4. Being clear and concise
5. Being comprehensive

Question 35

Example of a place where professional communication is used?

Answer 35

working in Health studies