Chapter 1: Intro to Quality Improvement Flashcards
Name 8 dimensions of quality.
- Performance
- Reliability
- Durability
- Serviceability
- Aesthetics
- Features
- Perceived Quality
- Conformance to Standards
Define “performance” as a dimension of quality.
The extent to which a product performs specific functions or intended use.
Define “reliability” as a dimension of quality.
How often the product fails
Define “durability” as a dimension of quality.
How long the product lasts.
Define “serviceability” as a dimension of quality.
How easy it is to repair a product.
Define “aesthetics” as a dimension of quality.
The visual appeal of the product.
Define “features” as a dimension of quality.
What the product does.
Define “perceived quality” as a dimension of quality.
The reputation of the company or product.
Define “conformance to standards” as a dimension of quality.
The extent to which the product is made its requirements.
What’s the traditional definition for “quality?”
Fitness for use.
What is the modern definition of “quality?”
Quality is inversely proportional to variability (which implies that variability is the most important characteristic).
Define “quality improvement.”
The process of reducing variability in processes, products, and services.
What are quality characteristics?
The elements that jointly describe what the user or consumer thinks of as quality.
What is quality engineering?
- Operational
- Managerial
- Engineering
activities used to ensure that quality characteristics are
- at the nominal or required values
- variability in the levels is minimized
What are upper and lower specification limits?
The maximum and minimum allowable values or a quality characteristic.
Draw a diagram illustrating the statistical quality control process.
