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ORGB 1135 (NAIT) > Chapter 1: Introduction To The Field Of OB > Flashcards

Chapter 1: Introduction To The Field Of OB Flashcards

This deck will cover the 6 learning objectives in chapter 1 of the Canadian Organizational Behavior 11th edition.

1
Q

What is organization behavior?

A

The study of what people think, feel, and do in and around organizations.

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2
Q

What are organizations?

A

Groups of people who work interdependently toward some purpose.

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3
Q

Why is OB important for you?

A

• knowledge and skill development for your success in organizations.

• Better personal theories to predict and influence.

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4
Q

Why is OB important for organizations?

A

• OB is vital to the organization’s survival and success.

• Most OB behavior theories have the implicit or explicit objective of making organizations more effective.

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5
Q

“The extent to which an organization has a good fit with its external environment, effectively transforms inputs into outputs through human capital, and satisfies the needs of key stakeholders” is the definition of what?

A

Organizational effectiveness.

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6
Q

What is considered the “ultimate dependent variable” in OB?

A

Organizational effectiveness

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7
Q

“The view that organizations depend on the external environment for resources, affect that environment through their output, and consist of internal subsystems that transform inputs to outputs.” Is considered which one of the fundamental views in OB?

A

Open systems.

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8
Q

“_________” operate without dependence on or interaction with an external environment.

A

Closed systems.

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9
Q

The open system view recognizes that organizations have numerous “_______” that transform the incoming resources into outputs that are returned to the external environment.

A

Subsystems.

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10
Q

Departments, teams, socialization, cultural, technological processes, production, accounting, marketing, and sales are all examples of what in the open systems view?

A

Subsystems.

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11
Q

Some “____”, such as products and services, may be valued by the external environment.

A

Outputs

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12
Q

Other outputs, such as employee layoffs and pollution, are “____”

A

Undesirable by-products.

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13
Q

As “____“,organizations are effective when they maintain a good “fit” with their external environment.

A

Open systems.

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14
Q

“____” also offer guidance regarding the transformation of inputs to outputs, including how internal subsystems coordinate with one another.

A

OB theories.

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15
Q

What is the most important ingredient in the organization’s process of transforming inputs to outputs?

A

Human capital.

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16
Q

“The knowledge, skills, abilities, creative thinking and other valued resources that employees bring to the organization.” Is called?

A

Human capital.

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17
Q

“Customers, suppliers, the local community and national society groups, shareholders, governments, etc.” Are examples of what?

A

Stakeholders.

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18
Q

“____“play a key in stakeholder relations.

A

Personal values.

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19
Q

“Relatively stable evaluative beliefs that guide a person’s preferences for outcomes or courses of action in a variety of situations” is the definition of what?

A

Values.

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20
Q

“Organizational activities intended to benefit society and the environment beyond the firm’s immediate financial interests or legal obligations” is the definition of what?

A

Corporate social responsibility (CSR)

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21
Q

These five conceptual anchors represent the principles on which OB knowledge is developed and refined

A

• systematic research anchor: study organizations using systematic research methods.

• practical orientation anchor: ensure that OB theories are useful in organizations.

• multidisciplinary anchor: import knowledge from other disciplines, not just create its own knowledge.

• contingency anchor: recognize that the effectiveness of an action may depend on the situation.

• multiple levels of analysis anchor: Understand OB events from three levels of analysis; individual, team, organization.

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22
Q

“The practice of making decisions and taking actions based on research evidence” is the definition of what?

A

Evidence based management.

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23
Q

Systematic research investigation supports “____,” which involves making decisions and taking actions guided by research evidence.

A

Evidence-based management.

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24
Q

Which anchor studies organizations using systematic research methods?

A

Systematic research anchor.

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25
Q

What anchor ensures that OB theories are useful in organizations?

A

The practical orientation anchor.

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26
Q

Which anchor imports knowledge from other disciplines, not just create it own knowledge?

A

Multidisciplinary anchor.

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27
Q

Which OB anchor recognizes that the effectiveness of an action may depend on the situation?

A

Contingency anchor.

28
Q

Which anchor understands OB events from three levels of analysis: individual, team, organization?

A

Multiple levels of analysis anchor.

29
Q

What are the four emerging workplace developments?

A

• Diversity and inclusive workplaces.

• Work-life integration.

• remote work.

• employment relationships.

30
Q

“A workplace that values people of all identities and allows them to fully be themselves while contributing to the organization” is which workplace development?

A

Diversity and the inclusive workplace.

31
Q

“The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities” is the definition of what?

A

Surface-level diversity.

32
Q

“Differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes” is the definition of what?

A

Deep-level diversity.

33
Q

“The extent to which people are effectively engaged in their various work and nonwork roles and have a low degree of role conflict across those life domains” is the definition of what?

A

Work-life integration.

34
Q

Working from home away from a physical work site is called?

A

Remote work.

35
Q

Another rapidly evolving workplace characteristic is the individual’s formal “____” with the organization.

A

Employment relationship.

36
Q

Historically, most workers have been in full-time, permanent jobs (called “____”). This relationship assumes continuous employment, usually with expectations of career advancement and the organization’s investment in the employees’ skills.

A

Direct employment.

37
Q

“____” occurs when people work for an employment agency and are temporarily assigned (temps) or indefinitely “leased” to client firms.

A

Indirect employment.

38
Q

A “____” represents an independent organization that provides services to a client organization.

A

Self-employed contractor.

39
Q

What are the three types of employment relationships?

A

• direct employment.

• indirect employment .

• self-employed contract work.

40
Q

What are the four variables represented in the MARS model of individual behaviors?

A

Motivation, ability, role perceptions, and situational factors.

41
Q

“____” are external to the individual but still affect their behavior and performance.

A

Situational factors.

42
Q

What are the five types of individual behaviors in the workplace?

A

• Task performance.

• organizational citizenship

• counterproductive work behaviors.

• joining/staying with the organization.

• maintaining attendance.

43
Q

“The forces within a person that affect the direction, intensity, and persistence of effort for voluntary behavior” is the definition of what?

A

Motivation.

44
Q

“____” refers to the path along which people steer their effort.

A

Direction

45
Q

Motivation is “____” not random.

A

Goal-directed.

46
Q

“____” is the amount of effort allocated to a goal.

A

Intensity.

47
Q

“____” refers to the length of time that an individual continues to exert effort toward an objective.

A

Persistence.

48
Q

What are the three elements of motivation?

A

Direction, intensity, and persistence.

49
Q

“___” is the natural aptitudes and learned capabilities required to complete a task.

A

Ability.

50
Q

“____” include the skills and knowledge that people acquire, such as through training, practice, and other forms of learning.

A

Learned capabilities.

51
Q

” The degree to which a person understands the job duties assigned to or expected of them” is the definition of what?

A

Role perceptions.

52
Q

• employees have clear role perceptions when they understand the specific duties or consequences for which they are accountable.

• employees understand the priority or their various task and performance expectations.

• understanding the preferred behaviors or procedures for accomplishing tasks.

These are the three for of what?

A

Role clarity.

53
Q

“____” exists when an employee knows two or three ways to perform a task but misunderstands which of these the company prefers.

A

Role ambiguity.

54
Q

“____” are any context beyond the employee’s control

A

Situational factors.

55
Q

“____” is the individuals voluntary goal-directed behaviors that contribute to organizational objectives.

A

Task performance.

56
Q

What are the three types of task performances?

A

Proficient, adaptive, and proactive.

57
Q

“____” task performance is performing the work efficiently and accurately, accomplishing the assigned work at or above the expected standards of quality.

A

Proficient task performance.

58
Q

“____” task performance is how well employees modify their thoughts and behavior to align with and support a new changing work process or work setting.

A

Adaptive task performance.

59
Q

“____” refers to how well employees take the initiative to anticipate and introduce new work patterns that benefit the organization.

A

Proactive task performance.

60
Q

“____” are various forms of cooperation and helpfulness to others that support the organization’s social and psychological context.

A

Organizational citizenship behaviors (OCBs)

61
Q

“Voluntary behaviors that have the potential to directly or indirectly harm the organization” is the definition of what?

A

Counterproductive work behaviors.

62
Q

Showing up for work when unwell, injured, preoccupied by personal problems, or faced with dangerous conditions getting to work is called?

A

Presenteeism.

63
Q

“____” includes minimizing absenteeism when capable of working and avoiding scheduled work when not fit (unwell).

A

Maintaining work attendance.

64
Q

“____” refers to agreeing to become an organizational member and remaining with the organization.

A

Joining and staying with the organization.

65
Q

Organizational behavior looks at employee behaviors, emotional responses, perceptions, and “____”

A

Decisions

66
Q

Name 3 types of task performance.

A

Proactive, adaptive, and proficient.

67
Q

“____” includes both the learned capabilities and natural aptitudes required to successfully complete a task.

A

Ability

ORGB 1135 (NAIT) (11 decks)

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