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MGT 301: Principles of Management > Chapter 1: Management > Flashcards

Chapter 1: Management Flashcards

1
Q

Modern society is a society of ________________.

A

organizations.

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2
Q

If what is said about modern society is true, what kind of function does that make management?

A

A social function that helps us better understand our role in society.

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3
Q

What is an organization?

A

A group of people with formally assigned roles who work together to achieve the stated goals of the group.
ex: For profit, non-profit, safety, environmental protection.

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4
Q

What are the 2 characteristics of an organization?

A
  1. Common purpose and goals.
  2. Organized structure.
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5
Q

What does completely remote work spawn?

A

Lack of community.

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6
Q

What is management (2 definitions)?

A
  1. The process of communicating, coordinating, and accomplishing actions in the pursuit of organizational objectives.
  2. The process of managing relationships w/ stakeholders, technologies, and other artifacts (ex: office space location) both within and between organizations.
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7
Q

What are the 6 ways management is described?

A
  1. A science.
  2. A set of skills.
  3. Does not mean controlling people as tools for a living.
  4. Not strictly results-oriented.
  5. Only works in an organizational context.
  6. Multi-functional.
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8
Q

What are Fayol’s 4 functions of management?

A
  1. Planning.
  2. Organizing.
  3. Leading.
  4. Controlling.
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9
Q

Who redefined the field of management?

A

Mintzberg.

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10
Q

What are the three functions of a manager according to Mintzberg’s Managerial Framework?

A
  1. Decisional.
  2. Informational.
  3. Interpersonal.
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11
Q

What are the 4 subfunctions of the decisional function?

A
  1. Resource Allocator
  2. Entrepreneur.
  3. Negotiator.
  4. Disturbance Handler.
    *Use information.
    **REND
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12
Q

What are the 3 subfunctions of the informational function?

A
  1. Disseminator.
  2. Monitor.
  3. Spokesperson.
    *Process information.
    **DMS
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13
Q

What are the 3 subfunctions of the interpersonal role?

A
  1. Figurehead.
  2. Leader.
  3. Liaison.
    *Provide information.
    **F(i)LL
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14
Q

What is planning?

A

Determining organizational goals and a means of achieving them. The missions, goals, and how to accomplish them.

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15
Q

What is organizing?

A

Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company.

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16
Q

What is leading?

A

Inspiring and motivating workers to work hard to achieve organizational goals.

17
Q

What is controlling?

A

Monitoring progress toward goals achievement and taking corrective action when progress is not being made.

18
Q

What is the figurehead subfunction of the interpersonal role?

A

Performing ceremonial duties.
ex: Ribbon cutting.

19
Q

What is the leader subfunction of the interpersonal role?

A

Motivate and encourage workers to accomplish organization objectives. Usually consistent, high-value work is encouraged.

20
Q

What is the liaison subfunction of the interpersonal role?

A

Dealing with people outside of the unit, department, or company (ex: stakeholders).

21
Q

What is the monitor subfunction of the informational role?

A

Scanning the business environment for information and receive unsolicited advice.

22
Q

What is the disseminator subfunction of the informational role?

A

Share information w/ subordinates and others in the company. Conscious of who should receive the information, when they should receive it, and how they should receive it.

23
Q

What is the spokesperson subfunction of the informational role?

A

Sharing information with those outside the company.
ex: Talking to the press.

24
Q

What is the entrepreneur subfunction of the decisional role?

A

Adapting themselves, their subordinates, and their units to change happening in the industry, the economy, the area, or the world.

25
Q

What is the disturbance handler subfunction of the decisional role?

A

Responding to problems so severe that they demand immediate action.
ex: A defect in a product resulting in a recall being issued.

26
Q

What is the resource allocator subfunction of the decisional role?

A

Deciding who gets what resources and in what amounts.
ex: How many people, how much money, how much time, how many production lines.

27
Q

What is the negotiator subfunction of the decisional role?

A

Negotiating schedules, wages, vacation days, projects, goals, resources, outcomes.

28
Q

What are the 4 types of managers?

A
  1. Top managers.
  2. Middle managers.
  3. First-line managers.
  4. Team leaders.
29
Q

What is the function of top managers?

A

To set the direction of the company and the tone for business by making final decisions, setting goals, creating a mission, and monitoring the business environment.
*Least number of positions.

30
Q

What is the function of middle managers?

A

In charge of the franchise, city, region, handles resource allocation, objective implementation, and planning how to accomplish goals set by top managers.

31
Q

What is the function of first-line managers?

A

To handle what takes place during the day-to-day operations, make sure the shift runs smoothly, scheduling everyone for the week, training + teaching, finances, etc.

32
Q

What is the function of team leaders?

A

Coordinating and supporting their fellow team members, solving conflict within the team, making sure everyone is on the same page.
*Most number of positions.

33
Q

What are technical skills?

A

The knowledge, procedures, and techniques required to do the job. All employees have this when starting out.
*Most important skill for team leaders.

34
Q

What are human skills?

A

The ability to work well with others .
*All levels need this.

35
Q

What are conceptual skills?

A

The ability to see the organization as a whole, how all the different parts work together.
*Most important for top managers.

36
Q

What is motivation to manage?

A

The desire to interact with superiors, engage in competition, behave assertively towards others, reward good behavior, and punish bad behavior.

37
Q

What are the 4 characteristics of someone when they are initially placed in a management position?

A
  1. Be the boss.
  2. Job is NOT managing people.
  3. Formal authority.
  4. Manage tasks getting done.
38
Q

What are the 4 characteristics of someone after 6 months in a management position?

A
  1. Were initially wrong.
  2. Problem solve + troubleshoot for subordinates.
  3. Heavy workload.
  4. Fast paced.
39
Q

What are the 4 characteristics of someone after 1 year in a management position?

A
  1. Job IS people development.
  2. Adapt and control stress.
  3. Positive reinforcement, communicating, listening.
  4. No longer a doer.

MGT 301: Principles of Management (11 decks)

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