Chapter 1: Management Today

Question 1

The requirement to show performance results to a supervisor.

Answer 1

Accountability

Question 2

A manager in a public or non-profit organization.

Answer 2

Administrator

Question 3

The development of action priorities for accomplishing goals and plans.

Answer 3

Agenda Setting

Question 4

A group of people who are supposed to make sure an organization is well run and managed in a lawful and ethical manner.

Answer 4

Board of Directors

Question 5

The degree to which one works to apply their talents and capabilities to important tasks.

Answer 5

Commitment

Question 6

One’s personal talents or job-related capabilities.

Answer 6

Competency

Question 7

The ability to think analytically to diagnose and solve complex problems

Answer 7

.Conceptual Skill

Question 8

The process of measuring performance and taking action to ensure desired results.

Answer 8

Controlling

Question 9

The active oversight of management decisions and performance by a company’s board of directors.

Answer 9

Corporate Governance

Question 10

The active denial of full benefits of organizational membership to members of certain groups.

Answer 10

Discrimination

Question 11

A manager who helps others achieve high performance and satisfaction at work.

Answer 11

Effective Manager

Question 12

The ability to manage ourselves and our relationships effectively.

Answer 12

Emotional Intelligence

Question 13

The moral standards of what is “good” and “right” in one’s behaviour.

Answer 13

Ethics

Question 14

Our current era, in which the cloud, mobile Internet, automation, robotics, and artificial intelligence are the driving forces of change.

Answer 14

Fourth Industrial Age

Question 15

An economy in which people change jobs more often, and many work on independent contracts with a shifting mix of employers.

Answer 15

Free-Agent Economy

Question 16

Managers who are responsible for one area, such as finance, marketing, production, personnel, accounting, or sales.

Answer 16

Functional Managers

Question 17

Managers who are responsible for complex, multifunctional units.

Answer 17

General Managers

Question 18

An invisible barrier limiting career advancement of women and members of visible minorities.

Answer 18

Glass Ceiling Effect

Question 19

The worldwide interdependence of resource flows, product markets, and business competition.

Answer 19

Globalization

Question 20

The ability to work well in cooperation with other people.

Answer 20

Human Skill

Question 21

The collective brainpower or shared knowledge of a workforce.

Answer 21

Intellectual Capital

Question 22

What occurs when firms shift jobs from a home country to foreign ones.

Answer 22

Job Migration

Question 23

Someone whose mind is a critical asset to employers.

Answer 23

Knowledge Worker

Question 24

The process of arousing enthusiasm and inspiring efforts to achieve goals.

Answer 24

Leading

Question 25

A change in behaviour that results from experience.

Answer 25

Learning

Question 26

Continuous learning from daily experiences.

Answer 26

Lifelong Learning

Question 27

Managers who directly contribute to producing the organization's goods or services.

Answer 27

Line Managers

Question 28

Planning, organizing, leading, and controlling the use of resources to accomplish performance goals.

Answer 28

Management Process

Question 29

A person who supports, activates, and is responsible for the work of others.

Answer 29

Manager

Question 30

Managers who oversee the work of large departments or divisions.

Answer 30

Middle Managers

Question 31

The process of creating positive relationships with people who can help advance agendas.

Answer 31

Networking

Question 32

A system that transforms resource inputs from the environment into product outputs.

Answer 32

Open System

Question 33

A collection of people working together to achieve a common purpose.

Answer 33

Organization

Question 34

The process of defining and assigning tasks, allocating resources, and providing resource support.

Answer 34

Organizing

Question 35

An output measure of task or goal accomplishment.

Answer 35

Performance Effectiveness

Question 36

An input measure of resource cost associated with goal accomplishment.

Answer 36

Performance Efficiency

Question 37

The process of setting goals and objectives and making plans to accomplish them.

Answer 37

Planning

Question 38

The display of negative, irrational attitudes toward members of diverse populations.

Answer 38

Prejudice

Question 39

The quantity and quality of work performance, with resource utilization considered.

Answer 39

Productivity

Question 40

The overall quality of human experiences in the workplace.

Answer 40

Quality of work life

Question 41

What occurs when firms move jobs back home from foreign locations.

Answer 41

Reshoring

Question 42

The ability to understand oneself, exercise initiative, accept responsibility, and learn from experience.

Answer 42

Self-Management

Question 43

An organization that operates with a core group of full-time long-term workers supported by others who work on contracts and part-time.

Answer 43

Shamrock Organization

Question 44

The ability to translate knowledge into action that results in desired performance.

Answer 44

Skill

Question 45

A capacity to get things done with the support and help of others.

Answer 45

Social Capital

Question 46

The use of dedicated websites and applications to connect people having similar interests.

Answer 46

Social Networking

Question 47

Managers who use special technical expertise to advise and support line workers.

Answer 47

Staff Managers

Question 48

Leaders who report to middle managers and supervise non-managerial workers.

Answer 48

Team Leaders

Question 49

The ability to use technology and to stay updated as technology continues to evolve.

Answer 49

Tech IQ

Question 50

The ability to use expertise to perform a task with proficiency.

Answer 50

Technical Skill

Question 51

Managers who guide the performance of the organization as a whole or of one of its major parts.

Answer 51

Top Managers

Question 52

A view of organizations that shows customers at the top being served by workers who are supported by managers.

Answer 52

Upside-down Pyramid

Question 53

Workers' differences in terms of gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness

Answer 53

Workforce Diversity