Chapter 1: Managment

Question 1

What is management?

Answer 1

Getting work done through others

Question 2

Efficiency

Answer 2

Getting work done by putting in the minimum amount of effort, waste, expense

Question 3

Effectivness

Answer 3

Getting things done that fulfill organizational objectives

Question 4

What are the 5 characteristics of effective management?

Answer 4

1) Productivity
2) Job Satisfaction
3) Low Absenteeism
4) Low Turnover
5) “good behavior”

Question 5

What are the four functions of management?

Answer 5

Planning, organizing, leading, controlling

Question 6

Planning

Answer 6

Determining goals and a way to achieve those goals

Question 7

What are the benefits of planning?

Answer 7

It improves performance by motivating people to work harder

Question 8

Organizing

Answer 8

Deciding when decisions will be made, who will do what, and who will work for whom in the company

Question 9

What example from the book was used for organizing?

Answer 9

The merger between continental airlines and united airlines (enormous task to merge all the ways of doing things)

Question 10

Leading

Answer 10

Motivating workers to work harder to achieve goals

Question 11

How can you be an effective leader?

Answer 11

By clearly communicating goals and expectations

Question 12

Controlling

Answer 12

Monitoring progress towards goals and taking corrective action when necessary

Question 13

What is the process for effective controlling?

Answer 13

1) setting standards
2) comparing actual standards
3) Making changes to reach standards

Question 14

What are the four types of managers?

Answer 14

Top managers, Middle Managers, First Line, Team Leaders

Question 15

Top Managers

Answer 15

Title says “chief”: responsible for overall direction of org.

Question 16

What are the responsibilities of top managers?

Answer 16

1) context for change
2) Employee buy in
3) Culture
4) Environment

Question 17

Middle Managers

Answer 17

Plant managers, regional managers, divisional managers

Question 18

Middle Manager Responsibilities

Answer 18

• Setting objective goals in line with top managers. They figure out the “HOW”
• Allocate resources
• Monitor and manage performance

Question 19

First Line Managers

Answer 19

Office manager, shift supervisor, department manager

Question 20

First Line Manager Responsibilities?

Answer 20

• Encourage and reward performance of others
• Teaching/training
• Scheduling
• Facilitation

Question 21

Team Leaders Responsibilites

Answer 21

• Facilitate team activities towards a goal

- External/Internal Relationships

Question 22

What are the three Mintzberg managerial roles?

Answer 22

Interpersonal, Informational, Decisional

Question 23

Interpersonal Roles

Answer 23

Figurehead (greeter to outside world), Leader Role ( motivaters/encouragers), Liason (speaking to other departments)

Question 24

Informational Roles

Answer 24

The obtaining and sharing of information

Question 25

The 3 roles in the informational roles?

Answer 25

``` Monitor Roles (scan env. for info) Disseminator Roles ( Share info with subordinates) Spokesperson Roles (Share info outside company) ```

Question 26

What skills do top managers need?

Answer 26

Human skills and Conceptual skills

Question 27

What sills do Middle Managers need?

Answer 27

Human skills and technical skills and conceptual skills

Question 28

What skills do Lower level mangers need?

Answer 28

human skills and TECHNICAL skills

Question 29

What is traditional management?

Answer 29

Decision making, planning, organizing, controlling

Question 30

What are the four management activities by Luthens?

Answer 30

Traditional, communication, HR, Networking

Question 31

Communications

Answer 31

Exchanging information, processing paperwork

Question 32

HR

Answer 32

Motivating, disciplining, managing conflict, staffing, training

Question 33

Networking

Answer 33

Socializing, politicking, interacting with others

Question 34

In terms luthens time allocation what do average managers spend the most time doing?

Answer 34

An equal amount of all four categories

Question 35

In terms luthens time allocation what do successful managers spend the most time doing?

Answer 35

Half time networking and then equal among the others

Question 36

In terms luthens time allocation what do effective managers spend the most time doing?

Answer 36

Half communicating and equal on the rest

Question 37

What are 7 examples of competitive advantage through people:

Answer 37

1) Employment securities 2) Selective Hiring 3) Self manged teams 4) High Wages 5) Training and kill development 6) Reduction of Status Differenc 7) sharing Info