Chapter 4: Ethics

Question 1

What is the triple bottom line?

Answer 1

1) Social
2) Enviroment
3) financial

Question 2

What is the goal of a socially responsible company?

Answer 2

positively impact society

while achieving business success

Question 3

In the classical view, who is management responsible for?

Answer 3

Owners and managers (there is only a social obligation)

Question 4

What are the four social responsibility actions?

Answer 4

Reactive, defensive, accomodative, reactive

Question 5

Does it pay to be socially responsible

Answer 5

YES companies see increased profits OVERall when they care about social responsibility

Question 6

What is ethical behavior?

Answer 6

conforms to a society’s accepted

principles of right and wrong

Question 7

What is workplace deviance?

Answer 7

unethical behavior that violates
organizational norms about right
and wrong

Question 8

What are the four types of workplace deviance?

Answer 8

Production, Property, Political, Personal

Question 9

Production Deviance?

Answer 9

Leaving work early, taking excessive breaks, wasting resources

Question 10

Property Deviance

Answer 10

Sabotaging equiptment, accepting kickbacks, lying about hours worked, stealing

Question 11

Political Deviance

Answer 11

Showing favoratism, gossiping, blaming, competing

Question 12

Personal Aggresion

Answer 12

Sexual Har, verbal abuse, stealing from coworkers, endangering workers

Question 13

What are the three stages of ethical decisions?

Answer 13

Moral awarness- moral judgement-moral behavior

Question 14

What six things determine issue intensity?

Answer 14

Magnitute of consequence, social con, probablity of effect, Temporal immediacy, proximity of effect, concentration of effect

Question 15

Good cultural design

Answer 15

-Minimizes ambiguity
and uncertainty
 Fosters respectful,
trusting relationships
 Managers walk the talk
 Intrinsically motivating
(part of worthwhile, high-quality company)

Question 16

Good structural design

Answer 16

 Incentives for ethical
behavior
 Disincentives for
unethical behavior
 Watch pay structures and
performance evaluation

Question 17

Gov Requirments

Answer 17

 The law represents the minimal

moral standards of society, and so you should never take any action that violates the law

Question 18

Aspirational

Answer 18

 Higher good – looking at
impact on others besides
ourselves

Question 19

What are the four questions in the rotary 4 way test?

Answer 19

 Is it the TRUTH?  Is it FAIR to all concerned?  Will it build GOODWILL and BETTER
FRIENDSHIPS?
 Will it be BENEFICIAL to all concerned?”

Question 20

What are the six steps for ethical decision making?

Answer 20

1) Identify problem
2) Identify who is effected
3) Diagnose situation
4) Analyze options
5) Make a choice
6) Act

Question 21

7 ways to improve managers impact on ethics?

Answer 21

1. Hire individuals with high ethical standards 2. Establish codes of ethics and decision rules 3. Delineate job goals and performance
   appraisal mechanisms
2. Provide ethics training 5. Conduct independent social audits 6. Provide support for individuals facing
   ethical dilemmas
3. Lead by example role model

Question 22

What is the US sentencing commision

Answer 22

a commision responsible for holding all companies accoutable under the law to be ethical