Chapter 1 - MIS8

Question 1

Computers and Information Systems used By:

Answer 1

1. Organizations to reduce costs and gain a competitive advantage in the marketplace
2. Students for online classes
3. Grocery and retail stores
4. Telecommuters

Question 2

Information systems and _______ are terms that are used interchangeably

Answer 2

information technologies

Question 3

Understanding the role of information in generating and using ____________ that:
Provides historical, current, and predictive views of business operations and environments
Gives organizations a competitive advantage in the marketplace

Answer 3

business intelligence (BI)

Question 4

Transaction-Processing Systems (TPSs)

Answer 4

1. Focus on data collection and processing
2. Mainly used for cost reduction
   3, Applied to structured tasks ie. record keeping
3. Require minimal human involvement when automated

Question 5

Management Information System (MIS) is an organized integration of:

Answer 5

1. Hardware and software technologies
2. Data
3. Processes
4. Human elements

Designed to produce timely, integrated, relevant, accurate, and useful information for making decisions

Question 6

Major Components of an Information System

Answer 6

1. Data
2. Database
3. Process
4. Information

Question 7

When it comes to ____ designing involves:

1. Defining the system’s objectives
2. Collecting and analyzing data
3. Providing information in a useful format for decision-making purposes

Answer 7

Management Information System (MIS)

Question 8

Data in a Management Information System (MIS):

Answer 8

1. Consists of raw facts
2. Sources of data
   - Internal and External Data Sources
3. Has a time orientation
4. Can be collected in different forms
   - Aggregated vs. Disaggregated Data

Question 9

Examples of Internal Data Sources

Answer 9

Sales and Personnel Records

Question 10

Examples of External Data Sources

Answer 10

1. Customers, competitors, and suppliers
2. Government agencies and financial institutions
3. Labor and population statistics and economic conditions

Question 11

Databases in a Management Information System (MIS):

Answer 11

1. Collection of relevant data organized in a series of integrated files
2. Essential for the success of any information system
3. Database management system (DBMS)
4. Reduces personnel time needed to gather, process, and interpret data manually

Question 12

Processes in a Management Information System (MIS) generates the most useful type of information for decision making, including:

Answer 12

1. Transaction-processing reports

2. Models for decision analysis that can be built into the system or accessed from external sources

Question 13

Information in a Management Information System (MIS) consists of facts analyzed by the process component and is an output of an information system and its usefulness depends on the following qualities:

Answer 13

1. Timeliness
2. Integration with other data and information
3. Consistency and accuracy
4. Relevance

Question 14

Information Systems support and use:

Answer 14

1. The Internet
2. Computer networks
3. Database systems
4. Point-of-sale (POS) systems
5. Radio-frequency-identification (RFID) tags

Question 15

Four Ms of resources

Answer 15

Manpower, machinery, materials, and money

Question 16

Personnel information system (PIS) or human resource information system (HRIS)

Answer 16

Designed to provide information that helps decision makers in personnel carry out tasks effectively

Question 17

Logistics information system (LIS)

Answer 17

Designed to reduce the cost of transporting materials while maintaining safe and reliable delivery

Question 18

Manufacturing information system (MFIS) used to manage manufacturing resources so that companies can:

Answer 18

1. Reduce manufacturing costs
2. Increase product quality
3. Improve inventory decisions

Question 19

Financial information system (FIS)

Answer 19

Used to provide information to financial executives in a timely manner

Question 20

Marketing information system (MKIS)

Answer 20

1. Used to improve marketing decisions

2. Provides timely, accurate, and integrated information about the marketing mix (Price, promotion, place, and product)

Question 21

Marketing Technology Tools

Answer 21

1. Business analytics
2. Web and mobile analytics
3. E-mail marketing
4. Search engine optimization (SEO)
5. Mobile technologies
6. Marketing automation

Question 22

Michael Porter, a professor at Harvard Business School, identified three strategies for successfully competing in the market:

Answer 22

1. Overall cost leadership
2. Differentiation
3. Focus

Question 23

______ analyzes a firm’s position in the marketplace and how information systems can be used to make it more competitive

Answer 23

Porter’s Five Forces Model

Question 24

The 5 Forces of “Porter’s Five Forces Model” are:

Answer 24

1. Buyer power
2. Supplier power
3. Threat of substitute products or services
4. Threat of new entrants
5. Rivalry among existing competitors

Question 25

Buyer power

Answer 25

High when customers have many choices and low when customers have few choices

Question 26

Supplier power

Answer 26

High when customers have fewer options and low when customers have more options

Question 27

Threat of substitute products or services

Answer 27

High when many alternatives to an organization’s products and services are available

Question 28

Threat of new entrants

Answer 28

1. Low when duplicating a company’s product or service is difficult 2. Focus strategies are used to ensure that the threat remains low

Question 29

Rivalry among existing competitors

Answer 29

1. High when competitors occupy the same marketplace position 2, Low when there are few competitors

Question 30

Categories of IT Jobs

Answer 30

1. Operations and help desk 2. Programming 3. Systems design 4. Web design and Web hosting 5. Network design and maintenance 6. Database design and maintenance 7. Robotics and artificial intelligence

Question 31

Chief technology officer (CTO)/chief information officer (CIO)

Answer 31

Oversees long-range planning and monitors new developments that can affect a company’s success

Question 32

Chief privacy officer (CPO)

Answer 32

Responsible for managing risks and business impacts of privacy laws and policies

Question 33

Manager of information systems services

Answer 33

Responsible for managing hardware, software, and personnel in the information systems department

Question 34

Systems analyst

Answer 34

1. Responsible for the design and implementation of information systems 2. Should have a sound understanding of business systems and functional areas within a business organization

Question 35

Network administrators

Answer 35

1. Oversee a company’s internal and external network systems | 2. Provide network and cybersecurity

Question 36

Database administrators (DBA)

Answer 36

1. Responsible for database design and implementation | 2. Required to have knowledge and understanding of data warehouses and data-mining tools

Question 37

Computer programmers

Answer 37

Write programs or software segments that allow the information system to perform a specific task

Question 38

Webmasters

Answer 38

1. Design and maintain the organization’s Web site | 2. Have been in high demand owing to the popularity of e-commerce applications

Question 39

Outlook for the Future

Answer 39

1. Hardware and software costs will decline 2. Artificial intelligence and related technologies will improve and expand 3. Computer literacy and networking technology will improve 4. Personal computers will improve in power and quality 5. Internet growth will continue 6. Computer criminals will become more sophisticated 7, Ubiquitous computing and the Internet of Things (IoT)