Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Business > Chapter 16 > Flashcards

Chapter 16 Flashcards

(48 cards)

Start Studying
1
Q

Operations management

A

all of the activities involved in producing goods and services and distributing them to customers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Efficiency

A

producing output or achieving a goal at the lowest cost

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Effectiveness

A

completing tasks and producing products that create the greatest value

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Goods

A

tangible products that you can see and touch, both durable and non-durable

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Services

A

intangible products, such as computer repair and interior design

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Characteristics Of Operations

Management Fifty Years Ago

A
  • Focus on Minimizing Costs
  • production of Goods
  • Mass production
  • Simple Supply Chains
  • Exploit the Environment
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Factors Promoting Change

A 
• Improvements in Production and 
Information Technologies 
• Rise of Global Competition and Global Opportunities 
• Recognition Of Quality as a Source Of 
Competitive Advantage 
• Adoption of Marketing Perspective and 
Customer Focus 
• Recognition of Serious 
Environmental Problems
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Characteristics Of Operations

Management Today

A
  • Focus on Creating Value
  • Provision of Services
  • Mass Customization
  • Complex Value Chains
  • Sustain the Environment
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What Do Operations Managers Do?

A
  1. Facility location
  2. Process selection and facility layout
  3. Inventory control
  4. Project scheduling
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Value chain

A

the network of relationships that channels the flow of inputs, information, and financial resources

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the factors that affect location decisions?

A
  1. ADEQUACY OF UTILITIES
  2. LAND
  3. LABOUR MARKET CONDITIONS
  4. TRANSPORTATION FACTORS
  5. QUALITY OF LIFE FACTORS
  6. LEGAL AND POLITICAL ENVIRONMENT
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Process Selection and Facility Layout

A

Flow shop processes
Job shop processes
Project processes
Cellular layout

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Why hold inventories…

A
  1. Smoother production schedules
  2. Meet demand increases
  3. Reduce switching costs
  4. Compensate for forecast errors
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Operations managers

A

must manage and schedule projects

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Immediate predecessors

A

activities that must be completed before other activities begin

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Critical path

A

consists of the sequence of activities that takes the longest to complete

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Vertical integration

A
  1. Gain control over supply chain
  2. Begin producing its own parts
  3. Buying suppliers
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Outsourcing

A
  1. Use outside firm for producing supplies
  2. Focus on key production areas
  3. Cost savings
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

The trend has been to rely more on , which has become a controversial issue.

A

outsourcing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

_______ is a key reason firms focus overseas

Study These Flashcards
A

Low-wage labour

21
Q

Key to balance advantages with drawbacks:

Study These Flashcards
A
  1. Different laws and customs
  2. Inadequate infrastructure
  3. Inexperienced workers
  4. Political instability
22
Q

Enterprise Resource Planning (ERP):

Study These Flashcards
A
  1. Integrates the flow of information
  2. Can be costly and challenging to implement
  3. Most firms using ERP systems report being satisfied with the results
23
Q

Is this a characteristic for Goods or Services?

Are tangible: They have a
physical form and can be seen, touched, handled, etc.

24
Q

Is this a characteristic for Goods or Services?

Are intangible: They can be
“experienced,” but they don’t
have a physical form.

25
Is this a characteristic for Goods or Services? Can be shipped and stored in an inventory.
Goods
26
Is this a characteristic for Goods or Services? Must be consumed when they are produced.
Services
27
Is this a characteristic for Goods or Services? Are produced independently of the consumer.
Goods
28
Is this a characteristic for Goods or Services? Often require the customer to be actively involved in their production.
Services
29
Is this a characteristic for Goods or Services? Can have at least some aspects of their quality determined objectively by measuring defects or deviations from desired values.
Goods
30
Is this a characteristic for Goods or Services? Intangible nature means quality is based mainly on customer perceptions.
Services
31
Automation
replacing human operations and control of machinery and equipment with some form of programmed control
32
Robot
a programmable machine that is capable of manipulating materials in order to perform tasks
33
CAD
Computer-aided design
34
CAE
Computer-aided engineering
35
CAM
Computer-aided manufacturing
36
CIM
Computer- | integrated manufacturing
37
_____improves effectiveness and efficiency and helps achieve competitive advantage Lowers costs, increases value
Quality
38
______ viewed as the father of the quality movement, first proposed the relationship between quality and business in the early 1950s.
W. Edwards Deming
39
Deming Chain Reaction
1. Improve quality (leads to) 2. Costs decrease because of less rework, fewer mistakes, fewer delays and snags, and better use of time and materials (which leads to) 3. Productivity improves (which leads to) 4. Capture the market with better quality and lower price (which leads to) 5. Stay in business (which leads to) 6. Provide jobs and more jobs
40
TQM
Total quality management
41
_____ is a method that provides organizations tools to improve the capability of their business processes.
Six Sigma
42
Mistake Proofing
Procedures built into the production process that prevent workers from making mistakes …or that catch and correct mistakes
43
Quality Standards and Quality Initiatives
1. Excellence Canada (National Quality Institute) 2. Baldrige National Quality Program in the US 3. ISO 9000 Certification
44
JIT
Just-in-Time
45
Characteristics of JIT (Just-In-Time)
1. Produce goods and services to meet actual demand | 2. Minimize inventories at all stages of the supply chain through coordination
46
Lean Thinking in the Service Sector
1 . Standardize 2. Minimize costs 3. High utilization 4. Simplified processes
47
Sustainability
to meet the organization’s current objectives while protecting and preserving the environment for future generations
48
ISO 14001
a certification that focuses on environmental management

Business (11 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions