Chapter 1 Roles Of A Supervisor

Question 1

What focuses on establishing direction, aligning employees with the direction, motivating and inspiring to succeed and long term outcomes?

Answer 1

*Leading

Question 2

Rethinking relationships with friends who are now subordinates.
Letting go of the past tasks, and trusting your team to get them done.
Focusing on the big picture and long term goals.
These are all examples of?

Answer 2

*Changes required to become a successful supervisor

Question 3

Name the parts of successful delegation

Answer 3

*Responsibility (give employee full responsibility for the specific task you are delegating)
*Authority (employee must have sufficient authority to complete the task)
*Instruction (employee needs specific instructions on the expectations, and work progress and regular feedback)
*Accountability (team member must be held accountable for completing the task and achieving the desired outcome)

Question 4

Success as a problem solver requires you to be?

Answer 4

*Approachable (so that employees are willing to talk to you when they need help or are facing unexpected obstacles)
*Connected (to work progress so that you can constantly evaluate success)
*Alert (to potential issues and risks so that you can coach employees through bumps before they grow into serious problems)
*Open (to changes in work processes or strategies so that you can manage challenges)
*Aware (of trends or patterns that may indicate a potential problem)

Question 5

What focuses on short term results. Involves planning and budgeting, organizing and staffing, and control and problem-solving functions?

Answer 5

*Managing

Question 6

What is the difference between Managing and Leading?

Answer 6

*Management keeps things running, the day-to-day operations of an organization
*Leadership looks to the future

Question 7

As a supervisor you are a ______ between the organization vision and the day to day activities that contribute to making that vision a reality

Answer 7

*Vital link

Question 8

As a supervisor you are the _____ between the leaders who establish strategic goals for the organization and the boots on the ground who implement those goals

Answer 8

*Connection

Question 9

As a supervisor you are the _____ that holds your team and your projects together, so that the work keeps moving regardless of political changes, tough budgets, changing priorities, staff reductions, and new demands from citizens

Answer 9

*Glue

Question 10

Name the 5 practices of exemplary leadership

Answer 10

*Model - the way
*Inspire - a shared vision
*Challenge - the Process
*Enable - Others to Act
*Encourage - the Heart

Question 11

What are the 10 commitments of exemplary leadership

Answer 11

*Clarify values - by finding your voice and affirming shared ideas
*Set The Example - by aligning actions with shared values
*Envision the Future - by imagining exciting and ennobling possibilities
*Enlist Others - in a common vision by appealing to shared aspirations
*Search For Opportunities - by seizing the initiative and by looking outward for innovative ways to improve
*Experiment And Take Risk - by constantly generating small wins and learning from experience
*Foster Collaboration - by building trust and facilitating relationships
*Strengthen Others - by increasing self-determination and developing competence
*Recognize Contributions - by showing appreciation for individual excellence
*Celebrate The Values And Victories - by creating a spirit of community