Chapter 1 Section 4

Question 0

harms of household cleansers and pest-control products

Answer 0

harmful if inhaled or ingested

Question 1

consumer

Answer 1

buys products/services for personal use

Question 2

What are consumable products?

Answer 2

products needed to purchase and purchase again

• hair care
• skin care
• weightloss products
• sports drinks

Question 3

what is the marketing of consumable products aimed towards?

Answer 3

teens

Question 4

what do makers of these products claim?

Answer 4

improve your personal appearance and physical performance

OR improve emotional and social well-being

Question 5

durable products

Answer 5

products lasting for a few years

Question 6

essentials in taking part in an organized sport

Answer 6

right equipment and protective gear

Question 7

FACTORS TO CONSIDER BEFORE BUYING A PRODUCT ARE:

Answer 7

SAFETY, COST, WARRANTY, CONSUMER TESTING

Question 8

safety

Answer 8

allergic ingredients? what conditions should i use this product in?

Question 9

Cost

Answer 9

Check if there are other products that cost lower that give the same results

Question 10

WARRANTY

Answer 10

an offer to repair/replace the product if there is a problem

Question 11

Consumer testing

Answer 11

groups may endorse/approve products that rate highly on their tests
this way, the group says the claims in the product are true

Question 12

WHAT DO YOU NEED TO FIND OUT WHEN YOU EVALUATE A SERVICE?

Answer 12

find out whether the person who will perform the service is qualified

Question 13

Questions to ask when choosing a service:

Answer 13

What kid of experience/education does this person have? Does he have a required license?
Does the person have references? Ask for names and telephone #s of people who have used their service.
Have any complaints been filed with your state’s Attorney General?

Question 14

WHAT DO YOU NEED TO DO TO EVALUATE HEALTH INFO?

Answer 14

Evaluate the source of the info

Question 15

Questions to ask about validity of source/health info

Answer 15

Is the source qualified to speak on the topic?
Does the source have bias?
Are there other reliable sources that reach the same conclusion?
Is the info current and up to date?

Question 16

ADVERTISING

Answer 16

public promotion of a product/service

Question 17

WHAT DO ADS PROVIDE AND NOT PROVIDE?

Answer 17

Provide: what products and services are available

Not Provide: the info you need to make wise choices

Question 18

Under what circumstance can an ad be true and not mislead you?

Answer 18

When add explains how the studies were done and provides actual results

Question 19

6 approaches ads use

Answer 19

1. Scientific Studies
2. Bandwagon Approach (everyone is using it, you should too!)
3. Testimonial (effective bc trusting people recommend it. eg. doctors)
4. Comparison to other products (product is more effect than others)
5. Emotional Appeal (product is safe/cool)
6. Price Appeal

Question 20

FRAUD

Answer 20

person telling lies to obtain money/property that is an ILLEGAL ACT

Question 21

QUACKS

Answer 21

people who sell useless medicine/products are engaged in HEALTH FRAUD

Question 22

QUACKERY

Answer 22

health fraud

Question 23

what is a danger in quackery?

Answer 23

people may postpone proper medical care

Question 24

Who are the targets of quacks?

Answer 24

people who need cures badly (like cancer, arthritis)

Question 25

HOW CAN PEOPLE AVOID HEALTH FRAUD?

Answer 25

carefully evaluate the claims made about a treatment/product

Question 26

4 warning of quackery

Answer 26

1. A claim saying this product is the ONLY CURE for the problem 2. promised results seem too good to be true 3. product is said to cure many different ailments 4. product is said to contain "special" or "Secret" ingredients

Question 27

4 ways to Respond to Health Fraud

Answer 27

1. ask a doctor/pharmacist 2. notify state's office of the Attorney General when you uncover fraud 3. let your local Better Business Bureau know about the local business doing fraud 4. notify your local postmaster if product shipped to you is fraud

Question 28

WHAT RIGHTS DO YOU HAVE AS A CONSUMER?

Answer 28

1. right to info 2. right to consumer protection by gov. agencies 3. right to complain

Question 29

Steps to an effective complaint

Answer 29

1. Identify the problem 2. Decide on your goal: refund, replacement, repair, or credit? 3. Collect documents: receipts, warranties, etc as evidence 4. Identify the Person in charge

Question 30

Federal Trade Commission *FTC)

Answer 30

Prevents unfair/deceptive advertising

Question 31

The Food and Drug Administration (FDA)

Answer 31

protects public from sale of unsafe foods, drugs, cosmetics

Question 32

The Consumer Product Safety Commission (CPSC)

Answer 32

Established safety standards for consumer goods and takes dangerous products off the market

Question 33

Things to include in a complaint letter:

Answer 33

- product model and serial number - location and date of purchase - specific complaint and suggested resolution - name, address, phone, best times to reach you - summary of any conversations you had in person - a reasonable date you expect action to be taken