Chapter 1: The essentials of human communication

Question 1

Human communication

Answer 1

Consist of the sending and receiving of verbal and nonverbal messages between two or more people

Question 2

Form of Human Communication

Answer 2

1) Intrapersonal communication
2) Interpersonal communication

Question 3

Intrapersonal communication is

Answer 3

The communication you have with yourself when you talk with, learn about, and judge yourself

Question 4

Interpersonal communication is

Answer 4

Occur when you interact with a person with whom you have some kind of relationship

Question 5

Interviewing is

Answer 5

A form of interpersonal communication that proceeds by questions and answer

Question 6

Small group communication

Answer 6

Communication among groups of, say, five to ten people may take place face-to-face or increasingly in virtual space.

Question 7

Public communication

Answer 7

Communication between a speaker and an audience

Question 8

Computer-mediated communication is

Answer 8

A general term that includes all forms of communication between people that take place through some kind of computer, whether social media or any kind of digital communication

Question 9

Mass communication refers to

Answer 9

Communication from one source to many receivers who may be scattered throughout the world

Question 10

To explain the concepts and principles, the theory and research in human communication

Answer 10

Have a firm understanding of what communication is how it works

Question 11

To provide you with skills in human communication that will help

Answer 11

Increase communication competence and effectiveness in your personal and professional lives

Question 12

Critical and creative thinking skills

Answer 12

Approach new situations mindfully with full conscious awareness

Question 13

Interaction skills

Answer 13

Improve communication in a wide range of forms, from the seemingly simple small talk to the employment interview for the job of the lifetime

Question 14

Relationship skills

Answer 14

Enable you to build friendships, enter into love relationships, work with colleague,s and interact with family members

Question 15

Leadership skills

Answer 15

Enable you to communicate information effectively in small groups or with large audiences and the ability to influence others in these same situation

Question 16

Presentation skills

Answer 16

Enable you to present yourself as a confident, likable, approachable, and credible person

Question 17

The more you communicate,

Answer 17

The better your communication will be

Question 18

When two people are in a close relationship, neither person should have to

Answer 18

Communicate needs and wants explicitly; the other person should know what these are

Question 19

Interpersonal or group conflict is

Answer 19

A reliable sign that the relationship or group is in trouble

Question 20

Like good communicators, leaders are

Answer 20

Born, not made

Question 21

Fear of speaking in public is

Answer 21

Detrimental and must be eliminated

Question 22

According to the transactional model, each person involved in communication is

Answer 22

Both a source (speaker) and a receiver (listener) and hence the term of sources-receivers

Question 23

Encoding

Answer 23

When put ideas into speech, putting them into a code

Question 24

Decoding

Answer 24

Translate the speech signals that impinge on-ear and reads the words on a screen, into ideas you take them out of the code they are in

Question 25

Message

Answer 25

Takes many forms and are transmitted or received through one or more sensory organs or a combination of them

Question 26

Feedforward is

Answer 26

Information provide before sending the primary messages

Question 27

Another type of feedforward is

Answer 27

Phatic communication small talk that opens the way for big talk

Question 28

Metamessage

Answer 28

A message that refers to another message; it is communication about communication

Question 29

Communication exists in a

Answer 29

Context that determines to a large extent, the meaning of any verbal or nonverbal message

Question 30

Physical context

Answer 30

The tangible or concrete environment

Question 31

Cultural context

Answer 31

Involves the lifestyles, beliefs, values, behavior, and communication of a group

Question 32

Social-psychological context

Answer 32

It has to do with the status relationships among speakers, the formality of the situation, the norms of a group or organizations

Question 33

Temporal context is

Answer 33

A message's position within a sequence of events

Question 34

Communication channel is

Answer 34

The vehicle or medium through which message pass

Question 35

Noise

Answer 35

Things that interfere with receiving the message

Question 36

Physical noise

Answer 36

Interference that is external to both speaker and listener; it interferes with the physical transmission of the signal or message

Question 37

Physiological noise

Answer 37

Created by barriers within the sender or receiver and would include visual impairment, hearing loss, articulation problems, and memory loss

Question 38

Psychological noise refers to

Answer 38

Mental interference in the speaker or listener and include pre-conceived ideas, wandering thoughts biases, and prejudices and close-mindedness and extreme emotionalism

Question 39

Semantic noise

Answer 39

Interference occurs when the speaker and listener have different meaning systems

Question 40

Signal-to-noise ratio

Answer 40

Useful concept in understanding noise and its importance in communication

Question 41

Effect

Answer 41

Communication always have effect on those involved in communication act

Question 42

To learn

Answer 42

To acquire knowledge of others, the world, and yourself

Question 43

To relate

Answer 43

To form relationship with others, to interact with others as individuals

Question 44

To help

Answer 44

To assist others by listening, offering solutions

Question 45

To influence

Answer 45

To strengthen or change the attitudes or behaviors of others

Question 46

To play

Answer 46

To enjoy the experience of the moment

Question 47

Ambiguity

Answer 47

The condition in which something can be interpreted in more than one way

Question 48

Communication exists on at least two levels.

Answer 48

1) A message referring to something external to both the speaker and listener 2) To the relationship between speaker and listener

Question 49

Two aspects are referred to as

Answer 49

Content and relationship dimensions of communication

Question 50

Punctuation of communication is

Answer 50

The segmenting of the continuous stream of communication into smaller pieces

Question 51

Inevitability

Answer 51

Communication is inevitable that is in interactional situations it always taking place, even when a person may not intend or want to communicate

Question 52

Irreversibility

Answer 52

Another all-important attribute of communication is its irreversibility

Question 53

Unrepeatability

Answer 53

Communication also possesses the characteristics of unrepeatability

Question 54

Principles of Communication

Answer 54

1) Purposeful 2) Take places in varied form 3) Ambiguous 4) Involves content and relationship dimensions 5) Punctuated 6) Inevitable, irreversible, and unrepeatable

Question 55

The importance of culture

Answer 55

1) Demographic changes 2) Sensitivity to cultural differences 3) Economic interdependence 4) Communication technology 5) Culture-specific nature of communication

Question 56

Dimensions of culture

Answer 56

1) Uncertainty avoidance 2) Masculinity femininity 3) Power distance 4) Individualism-collectivism 5) High and low context 6) Indulgence and restraint 7) Long and short-term orientation

Question 57

Ethnic identity

Answer 57

Culture's ways by self-identify as a member of the group, embrace (essentially) the attitudes and beliefs of the group

Question 58

Ethnocentrism

Answer 58

Extreme ethnic identity, is tendency to see others and their behaviors through their own cultural filters

Question 59

Communication competence

Answer 59

Your ability to communicate effectively

Question 60

Mindfulness

Answer 60

A state of awareness in which you are conscious of the reasons for thinking and behaving

Question 61

Code-switching

Answer 61

Refer to using more than one language in a conversion often in the same situation

Question 62

Objective view

Answer 62

The rightness and wrongness of an act are absolute and exist apart from the value or belief of any individual or culture

Question 63

Subjective view

Answer 63

Absolute statements about right and wrong are too rigid and that the ethnic of a message depends on the culture's value and beliefs as well as on the particular circumstances