Chapter 1: The Essentials of Human Communication

Question 1

The condition in which something can be interpreted in more than one way

Answer 1

Ambiguity

Question 2

The vehicle or medium through which messages pass

Answer 2

Channel

Question 3

Moments when you have to make a choice as to whom you communicate, what you say, what you don’t say, how you phrase what you want to say, and so on

Answer 3

Choice Points

Question 4

Refers to using more than one language in a conversation, often in the same sentence or refers to using different language styles depending on the situation

Answer 4

Code Switching

Question 5

Your ability to communicate effectively

Answer 5

Communication Competence

Question 6

All forms of communication between people that take place digitally
Smartphone, social media, e-mail, etc.

Answer 6

Computer-Mediated Communication

Question 7

A message referring to something external (Content) to both speaker and listener
or to the relationship (Relationship) between speaker and listener

Answer 7

Content and Relationship Dimensions

Question 8

Determines the meaning of any verbal or nonverbal message

Answer 8

Context

Question 9

Involves the lifestyle, beliefs, values, behaviors, and communication of a group
It is the rules of a group of people for considering something right or wrong

Answer 9

Cultural Context

Question 10

Consists of the beliefs, ways of behaving, and artifacts of a group

Answer 10

Culture

Question 11

Listeners or readers

Answer 11

Decoders

Question 12

Translating sound waves that impinge on your ears or read the words on a screen, into ideas, you take them out of a code

Answer 12

Decoding

Question 13

For every communication act, there is some consequence

Answer 13

Effect

Question 14

Speakers or writers

Answer 14

Encoders

Question 15

Putting your ideas into a speech putting them into a code

Answer 15

Encoding

Question 16

The study of good and bad, of right and wrong, of moral and immoral

Answer 16

Ethics

Question 17

Commitment to the beliefs and customs of a culture

Answer 17

Ethic Identity

Question 18

An extreme ethnic identity
Tendency to see others and their behaviors through your own cultural filters
See own culture more positive then others

Answer 18

Ethnocentrism

Question 19

Information given back to the source
May come from the source’s own messages or the receiver(s)
Example: expressions and actions

Answer 19

Feedback

Question 20

Information you provide before sending your primary messages

Tells the listener something about what is to follow

Answer 20

Feedforward

Question 21

Cultural dimension that refers to the degree to which the meaning of a message is encoded into speech

Answer 21

High and Low Context

Question 22

Cultural dimension that refers to the degrees to which an individual’s preferences or those of the group are given greater importance

Answer 22

Individualism-Collectivism

Question 23

Cultural dimension that refers to the degree to which gratifications are enjoyed now or delayed

Answer 23

Indulgence and Restraint

Question 24

Communication can not be avoided

All behavior in an international setting is communication

Answer 24

Inevitability

Question 25

When you interact with a person with whom you have some kind of relationship

Answer 25

Interpersonal Communication

Question 26

A form of interpersonal communication that proceeds by question and answer for the purpose of achieving specific goals

Answer 26

Interviewing

Question 27

Once you say something it cannot be uncommunicated

Answer 27

Irreversibility

Question 28

Cultural dimension that refers to the degree to which members enjoy immediate rewards

Answer 28

Short-Term Orientation

Question 29

Cultural dimension that refers to the degree to which members delay rewards for the future

Answer 29

Long-Term Orientation

Question 30

Cultural dimension that refers to the degree to which traditional masculine and traditionally female attitudes and belief are emphasized

Answer 30

Masculinity-Femininity

Question 31

Refers to communication from one source to many receivers who may be scattered throughout the world

Answer 31

Mass Communication

Question 32

Many forms and are transmitted or received through one or more sensory organs or a combination of them

Answer 32

Messages

Question 33

A message that refers to another message

Answer 33

Metamessage

Question 34

We are aware of the logic and rationally of our behaviors and the logical connections existing among elements

Answer 34

Mindfulness

Question 35

Lacking conscious awareness of what or how you're thinking

Answer 35

Mindlessness

Question 36

Anything that interferes with you receiving a message

Answer 36

Noise

Question 37

An argument that the rightness or wrongness of an act is absolute and exists apart from the values or beliefs of any individual or culture

Answer 37

Objective View

Question 38

Small talk that opens the way for big talk

Answer 38

Phatic Communication

Question 39

The tangible environment in which communications take place

Answer 39

Physical Context

Question 40

Interference that is external to both speaker and listener | Example: passing cars

Answer 40

Physical Noise

Question 41

Interference within the sender or receiver of a message | Example: visual impairments, hearing loss, memory loss, etc

Answer 41

Physiological Noise

Question 42

Cultural dimension referring to the degree of distance between those with power and those without power

Answer 42

Power Distance

Question 43

Refers to mental interference in the speaker or listener and includes biases and close-mindedness

Answer 43

Psychological Noise

Question 44

Communication between a speaker and an audience

Answer 44

Public Communication

Question 45

The segmenting of the continuous stream of communication into smaller pieces Identifiable beginning and endings

Answer 45

Punctuation of Communication

Question 46

Messages that comment on the relationship between the speakers rather than on matters external to them

Answer 46

Relationship Messages

Question 47

Interference that occur when the speaker and listener have different meaning systems; it would include language differences and higher vocabulary

Answer 47

Semantic Noise

Question 48

Relationship between what is signal and what is noise

Answer 48

Signal-to-Noise Ratio

Question 49

Communication among groups of, say five to ten people and may take place face-to-face or, increasingly, in virtual space

Answer 49

Small-Group Communication

Question 50

The status relationships among speakers, the formality of the situation, the norms of a group or organization Example: you don't talk the same way in the cafeteria as you would at a formal dinner at your boss's house

Answer 50

Social-Psychological Context

Question 51

An argument that the absolute statements about right and wrong are too rigid and that the ethics of a message depends on the culture's values and beliefs as well as on the particular circumstances

Answer 51

Subjective View

Question 52

A message's position within a sequence of events Example: you don't talk the same way after someone tells you about death of a close relative as you do after someone reveals they've won the lottery

Answer 52

Temporal Context

Question 53

Degree to which a culture values predictability

Answer 53

Uncertainty Avoidance

Question 54

A communication act that can never be duplicated because everyone and everything is constantly changing

Answer 54

Unrepeatability

Question 55

Communication you have with yourself

Answer 55

Intrapersonal Communication

Question 56

Representations or theories

Answer 56

Models