Chapter 10 Flashcards
(43 cards)
5 Cs of Communication
- Correct Grammer and Spelling
- Concise expression and elimination of excess words
- Clear purpose and expression directed to the needs of the reader
- Coherent logical flow of ideas
- Controlling flow of words and ideas
Communications Channel Formula
N(N-1)/2
N = Number of stakeholders
Project Communication Management Processes
Planning 1. Plan Communication Management Executing 2. Manage Communications Monitoring and controlling 3. Monitor Communications
Plan Communications Management
It is the process of developing an appropriate approach and plan for project communications activities based on the information needs of each stakeholder or group available organizational assets and the needs of the project
Simple basic sender/receiver communication model
This describes communication as a process and consists of two parties defined as the sender and receiver.
- concerned with the message being delivered and not understood
Sample Interactive Communication Model
This model also describes communication as a process consisting of two parties, the sender and receiver, but recognizes the need to ensure that the message has been understood
Communication Styles assessments
A technique used to assess communication styles and identify the preferred communication method, format, and content for planned communication activities.
Manage Communications
The process of ensuring timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring and the ultimate disposition of project information
Communication Competence
A combination of tailored communication skills that considers factors such as clarity of purpose in key messages, effective relationships and information sharing and leadership behaviors
Project Reporting
It is the act of collecting and distributing project information
Monitor Communications
It is the process of ensuring the information needs of the project and its stakeholders are met.
Acknowledgment
The receiver signals that the message has been received. An acknowledgment shows receipt of the message, but not necessarily agreement with the message.
Active listening
The receiver confirms that the message is being received through feedback, questions, prompts for clarity, and other signs of confirmation.
Choice of media
The best modality to use when communicating that is relevant to the information being communicated.
Communication assumptions
Anything that the project management team believes to be true but hasn’t proven to be true.
Communication barrier
Anything that prohibits communication from occurring.
Communication constraints
Anything that limits the project management team’s options. When it comes to communication constraints, geographical locales, incompatible communications software, and even limited communications technology can constrain the project team.
Communications management plan
A project management subsidiary plan that defines the stakeholders who need specific information, the person who will supply the information, the schedule for the information to be supplied, and the approved modality to provide the information.
Decoder
The device that decodes a message as it is being received.
Effective listening
The receiver is involved in the listening experience by paying attention to visual cues from the speaker and paralingual characteristics, and by asking relevant questions.
Encoder
The device that encodes the message being sent.
Feedback
The sender confirms that the receiver understands the message by directly asking for a response, questions for clarification, or other confirmation.
Influence/impact grid
Stakeholders are mapped on a grid based on their influence over the project in relation to their influence over the project execution.
Information presentation tools
A software package that allows the project management team to present the project’s health through graphics, spreadsheets, and text.
