Chapter 10 Vocab Flashcards
(19 cards)
Sharing of information which results in a higher degree of understanding between the message sender and receiver
Communication
Receivers response to a senders message
Feedback
Anything that interferes with the senders creating and delivering a message and the receivers getting and interpreting a message
Distraction
Conscious / unconscious way people change messages
Distortion
Means by which a message is conveyed
Channel of communication
Delivering messages by means other than speaking / writing
Nonverbal communication
Electronic message that contains abusive , threatening , or offensive content that may violate company policy / public law
Flame
Unsolicited advertising via e-mail
Spam
Facial expressions created with keyboard symbols and used to express feelings in email messages
Emotions
A structure through which information flows in a business
Communication network
System of official channels that carry organizationally approved messages; flows upward, downward and across the organization in a prescribed manner
Formal communication
Unofficial ways of sharing information in an organization
Informal communication networks
Informal communication system that develops among workers
Grapevine
Group problem solving method in which group members write down and evaluate ideas to be shared with the group
Nominal group technique NGT
Group discussion technique that is used to generate as many ideas as possible for solving a problem
Brainstorming
Situation that develops when one person interferes with the achievement of another’s goals
Conflict
Strategy for resolving conflict that takes a neutral position / agrees with another persons position even though it differs from your personal belief
Avoidance strategy
Strategy in which everyone involved in a conflict agrees to a mutually acceptable situation
Compromise strategy
Strategy in which no one compromises, thereby resulting in one person winning and one losing
Win/lose strategy
