Chapter 11

Question 1

A human resource inventory should include which of the following types of information about employees.

Answer 1

1. Demographics such as age and education level
2. Specialized skills
3. Languages spoken

Question 2

The set of activities for obtaining the right number of qualified people at the right time to fill the needs of the organization is:

Answer 2

recruitment

Question 3

The process of gathering information and deciding who should be hired, under legal guidelines, in the best interest of the organization and the individual is

Answer 3

selection

Question 4

The Age Discrimination in Employment Act:

Answer 4

1. allows mandatory retirement in the airline industry

2. bans mandatory retirement in most organizations

Question 5

The effects of legislation on human resource professionals is important because:

Answer 5

egislation affects all areas of human resource management

Question 6

The tool that lists ages, names, education, capabilities, training, specialized skills, and other relevant information about an organization’s employees is called a:

Answer 6

human resource inventory

Question 7

Individuals who are part-time, temporary, or seasonal workers are classified as:

Answer 7

contingent workers

Question 8

The process of gathering information and deciding who should be hired is called:

Answer 8

selection

Question 9

When a new employee is trained at the work site by observing an experienced worker and then doing the task, it is:

Answer 9

on-the-job training

Question 10

Since 2009, the Age Discrimination in Employment Act:

Answer 10

equires that age must be the determining reason for any employment action against older workers

Question 11

The activity that initiates new employees into the organization, it’s policies and procedures, and its objectives is a(n):

Answer 11

orientation program

Question 12

Employers must know and act in accordance with the legal rights of their employees or risk costly

Answer 12

court cases

Question 13

Management development programs include:

Answer 13

1. Job rotation
2. Understudy positions
3. On-the-job coaching

Question 14

A human resource BLANK of an organization reveals the demographics of the firm’s labor force and whether it is technically up-to-date and thoroughly trained, which is an important part of human resource management.

Answer 14

Inventory

Question 15

Identify some of the job titles that are considered contingent workers.

Answer 15

1. Independent contractors

2. Temporary workers

Question 16

The process of establishing and maintaining contacts in and outside the organization is called

Answer 16

Netwprking

Question 17

Clubs that denied membership to women became illegal in 1988 because they prevented women from having access to BLANK systems open to men.

Answer 17

Networking

Question 18

Orientation programs include:

Answer 18

1. required reading of handbooks
2. scheduled visits to departments
3. informal talks

Question 19

Role-playing, watching films and lectures, and solving cases are examples of

Answer 19

management development

Question 20

The information gathered from comparing an employee’s work to an established BLANK s a performance appraisal.

Answer 20

Standards

Question 21

Managers use the information on performance appraisals to make decisions about:

Answer 21

1. termination of employment
2. compensation
3. promotions

Question 22

The decision of the U.S. Supreme Court in 1988 giving access to certain clubs to women was important because:

Answer 22

it allowed them to enter established networking systems

Question 23

When an organization’s operational costs are primarily for their workforce, they are considered to be:

Answer 23

labor-intensive

Question 24

Which pay system uses a tiered system of pay ranges based on know-how, problem solving, and accountability?

Answer 24

Hay

Question 25

To determine whether their employees are doing their jobs efficiently and effectively, managers use:

Answer 25

performance appraisal systems

Question 26

A difficult task is measuring and rewarding BLANK performance on teams while at the same time rewarding team performance.

Answer 26

individual

Question 27

Examples of fringe benefits that provide additional compensation to employees beyond wages include:

Answer 27

1. paid vacation 2. sick days 3. life insurance

Question 28

Service organizations, such as hospitals and schools, have high employee costs categorizing them as:

Answer 28

labor-intensive

Question 29

A BLANK plan allows employees to adjust to work-life demands.

Answer 29

1. Flextime

Question 30

The Hay pay method is based on job BLANK each of which has a strict pay range.

Answer 30

Grades

Question 31

Which of the compensation systems listed are likely to be effective in building cohesive teams?

Answer 31

1. Gain-sharing | 2. Skill-based pay

Question 32

Workers who are Blank can choose their own hours, interrupt work for child care, or take time out for personal reasons.

Answer 32

Home-Based

Question 33

Fringe benefits such as health care, paid vacation, and sick days provide additional BLANK to employees.

Answer 33

compensation

Question 34

Job-sharing is an arrangement whereby two or more Blank employees share one full-time job.

Answer 34

Part-Time

Question 35

Increased flexibility in scheduling has become an important benefit for employers to offer because of:

Answer 35

1. the increase in two-income families | 2. the increase in single parent homes

Question 36

Flatter organizations today often reassign an employee to a new job at the same level, which is known as a(n):

Answer 36

lateral transfer

Question 37

Lost training costs is a factor in BLANK employees

Answer 37

terminating, firing, losing, or discharging

Question 38

The BLANK method of compensation relies on job tiers and grade ranges.

Answer 38

Hay

Question 39

Advantage of home-based work for employers include:

Answer 39

1. reduces absenteeism | 2. saves office space costs

Question 40

Workers who have reached retirement age may want to continue to work:

Answer 40

1. but need part-time schedules 2. because they enjoy it 3. because they can't afford to retire

Question 41

When an employee leaves the organization, the process is known as

Answer 41

offboarding

Question 42

Costs associated with terminating employees include:

Answer 42

1. lost investment in training and pay | 2. potential for costly wrongful discharge lawsuits

Question 43

Companies may want to retain older, more experienced workers because:

Answer 43

1. here are few qualified workers able to do those jobs 2. they could transfer their knowledge to younger workers 3. they are able to train new workers to do their jobs

Question 44

Whether employees are fired, resigning, or retiring, some of the things that must be done include:

Answer 44

1. returning company property 2. managing payments 3. conducting exit interviews