Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Management > chapter 11 > Flashcards

chapter 11 Flashcards

(47 cards)

Start Studying
1
Q

leading

A

motivating, directing, and influencing people to work hard to achieve the orgs goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

personality

A

stable psychological traits and behavioral attributes that give a person their identity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

extraversion

A

Big Five personality dimension
how outgoing, talkative, sociable, and assertive a person is

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

agreeableness

A

Big Five personality dimension
how trusting, good natured, cooperative, and soft hearted someone is

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

conscientiousness

A

Big Five personality dimension
how dependable, responsible, achievement oriented, and persistent someone is

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

emotional stability

A

Big Five personality dimension
how relaxed, secure, and unworried a person is

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

openness to experience

A

Big Five personality dimension
how intellectual, imaginative, curious, and broad minded someone is

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

core self evaluation (CSE)

A

broad personality trait comprising four positive individual traits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

self efficacy

A

core self evaluation (CSE)
belief in personal ability to do a task
“I can do this task”
- complex jobs enhance self efficacy
- boring jobs decrease self efficacy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

generalized self efficacy

A

belief in ones general ability to perform across different situations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

learned helplessness

A

low generalized self efficacy can foster this
debilitating lack of faith in your ability to control your environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

self esteem

A

“i like myself”
extent to which people like or dislike themselves, overall self evaluation
high se = handle failure better, be egotistical, less depressed
low se = dependent on others and infl by them

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

locus of control

A

“i am the captain of my fate”
how much people believe they control their fate through their own efforts

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

internal locus of control

A

control your own destiny
- resilience, personal adaptability, openness to chamge, proactive learning orientation
- less anxiety, greater work motivation, better leaders

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

external locus of control

A

external forces control you

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

emotional stability

A

“im fairly secure when working under pressure”
feel secure and unworried and how likely they are to experience negative emotions under pressure
- low levels of emotional stab = anxiety

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

emotional intelligence

A

ability to monitor yours and other feelings and use this info to guide thinking and actions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

self awareness

A

read your own emotions and know your mood

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

self managmenet

Study These Flashcards
A

control emotions and act with honesty and integrity in reliable and adaptable ways. can leave bad moods outside the office

20
Q

social awareness

Study These Flashcards
A

empathy, allows to show others that you care. understand how emotions and actions affect other

21
Q

relationship management

Study These Flashcards
A

communicate clearly and convincingly, disarm conflicts, build strong personal bonds

22
Q

org behavior

Study These Flashcards
A

field dedicated to better understand and manage people at work
explain and predict workplace behavior

23
Q

values

Study These Flashcards
A

global
abstract ideals that guide thinking and behavior across variety of situations

24
Q

attitude

Study These Flashcards
A

specific
learned predisposition toward a given object

25
affective component of an attitude
feelings or emotions one has about a situation "I et so frustrated when given the runaround like this"
26
cognitive component of an attitude
beliefs and knowledge one has about a situation "this company doesnt know how to take care of customers"
27
behavioral component of an attitude
how one intends or expects to behave toward a situation "ill never call this company again"
28
positive approach
willingness to accept developmental feedback, to try and suggest new ideas, and maintain a positive attitude at work
29
cognitive dissonance
psychological discomfort a person experiences between their cognitive attitude and incompatible behavior
30
behavior
actions and judgements
31
perception
process of interpreting and understanding ones environment influenced by personality, values, viewpoints
32
steroetyping
generalization we made about a person bc they belong to one or more specific identity groups those sorts of people are pretty much the same - gender - race - religion - age
33
implicit bias
attitudes or beliefs that affect our understanding, actions, and decisions in an unconscious manner
34
explicit bias
attitudes or beliefs that affect our understanding, actions, and decisions in a conscious manner - intentional racism, sexism
35
halo effect aka horn and halo effect
form an impressions of an individual based on a single trait
36
recency effect
remember recent info better than earlier info
37
casual attributions
activity of inferring causes for observed behavior cause and effect explanations favor oneself and not others
38
fundamental attribution bias
attribute others behaviors and outcomes to their personal characterstics rather than environmental influences
39
self serving bias
take more personal responsibility for our successes than for our failures
40
self fulfilling prophecy
aka pygmalion, peoples expectations of themselves or others lead them to behave in ways that make those expectations come true
41
employee engagement
mental state in which a person performing a work activity is fully immersed in the activity feeling full of energy and enthusiasm for the work - highly engaged employees - higher customer satisfaction, loyalty, increased productivity, and greater profitability - high employee engagement = job satisfaction, creativity, productivity, profitability, customer satisfaction - high employee engagement != high absenteeism and turnover
42
increase employee engagement by
- designing meaningful work - improving supervisor-employee relations - provide learning and development opportunities - reduce stressor
43
job satisfaction
extent to which you feel positive or negative about various aspects of your work how much do you like or dislike your job? - work - pay - promotions - co workers - supervision
44
organizational commitment
extent to which an employee identifies with an org and is committed to its goals ? how much do you identify with your org?
45
organizational citizenship behaviors (OCB's)
employee behaviors that are not directly part of employees job descriptions -- exceed their work role requirement - conscientiousness (working hard) - sportsmanship - civic virtue (working for good of org) - courtesy (respecting coworkers) - altruism (helping others)
46
functional turnover
employee departure is beneficial to the org
47
dysfunctional turnover
turnover that is costly and negative for the org

Management (16 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions