Chapter 11 Understanding Operational Procedures

Question 1

Safety Hazards

505

Answer 1

• Computer Components
• Electrostatics discharge
• Electromagnetic interface
• Natural Elements

Question 2

Moving Computer Components

pg. 515

Answer 2

1. Unplug computer
2. Tie your hair back, remove loose jewelry
3. Lift with your leg not back

Question 3

Repair Tools

pg. 517-518

Answer 3

• Screwdrivers
• Anti-static Wrist Straps
• Pliers
• Wire Cutters
• Strippers
• Mirrors
• Flashlight
• Compressed air
• Multimeter

Question 4

Safe Work Environment

pg.519

Answer 4

• Loose cables= cab;e ties
• Atmospheric conditions
• High voltage areas

Question 5

Implementing Safety Procedures ans Policies

pg.520

Answer 5

• Three major:
  
  • Employer and Employee Responsibilities
  • Safety Plans
  • Incident Management

Question 6

Employer and Employee Responsibilities

pg.520

Answer 6

Employers
- Provide a proper workplace and tools
- Post the OSHA posters
Employees
- Read and understand OSHA posters
- Use all required protective gear and equipment

Question 7

Safety Plans

pg.521

Answer 7

• Good safety plans should consist of…
  
  • A written document that states who is responsible for implementing and managing plans
  • Etc.
• Companies should keep a record of employee’s
  
  • Injury and Illness log
  • Safety inspection checklist
  • Etc.

Question 8

Incident management

pg.522

Answer 8

• Human Accident

- Environmental Accidents

Question 9

Maintaining Power

pg.524-526

Answer 9

• Power strip
• Surge protectors
• UPS

Question 10

Avoiding Common Problems

pg,526

Answer 10

• Liquids
• Dirt
• Dust
• Rouge Power Sources
• Heat
• Humidity

Question 11

Cleaning Systems

pg. 527-528

Answer 11

Monitors
   - Mild soapy water
   - Dry,clean, lint-free cloth
Keyboard
   - Distilled demineralized water
Electronic connectors
   - A swab moistened with denatured ispropyl alcohol
Inside a Computer
   - Compressed air
   - Computer vacum

Question 12

Proper Disposing Procedures

pg.534

Answer 12

• Check manufacturer
• Dispose solvents and cleaners
• Disassemble the machine
• Check out business that can melt down components
• Contact EPA

Question 13

Communicating with Customers

Answer 13

• Have the customer reproduce the error
• Identify recent change
• Use collected info
  Meet and exceed customer expectations

Question 14

Appropriate Behavior

pg.543

Answer 14

• Punctuality
• Accountability
• Confidentiality
• Respect
• Privacy