Chapter 12 Flashcards

(13 cards)

1
Q

Transformational leaders inspire exceptional performance through:

A
  • visioning
  • inspiring
  • stimulating
  • coaching
  • team-building
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2
Q

The organizing function deals with these questions:

A
  • what tasks are to be done?
  • who does them?
  • who reports to whom?
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3
Q

2 broad types of organizational structures are:

A
  • mechanistic

- organic

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4
Q

Your small business will need an organic business structure because the new business environment demands:

A
  • innovation
  • pro activity
  • risk taking
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5
Q

Mechanistic structure consists of:

A
  • highly structured channels of communication
  • uniform and restricted operating styles
  • decision making based on management authority
  • reluctant adaptation
  • emphasis on formal procedures
  • tight control systems
  • constrained on the job behaviour
  • superiors making decisions
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6
Q

Organic structure consists of:

A
  • open channels of communication
  • operating styles allowed to vary freely
  • decision making authority based on expertise
  • free adaptation to changing circumstances
  • emphasis on getting things done
  • loose, informal control with emphasis on cooperation
  • flexible on the job behaviour
  • participation and group consensus
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7
Q

Benefits of a virtual or network organization:

A
  • customer-driven
  • flexible
  • relies on mutual trust and teamwork
  • promotes supplier competition
  • delegates selling duties to selling agents, not staff
  • offers a web of associates or partners
  • relies on outside expertise
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8
Q

3 areas you should focus on when making the founding team are:

A
  • management team profiles and ownership structure
  • board of directors or advisory board
  • Human Resources requirements
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9
Q

Merits of the just-in-time team include:

A
  1. Partnerships (joint ventures, strategic alliances)
  2. The independent contractor or associate (Alberta Employment Standards)
  3. Employee leasing
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10
Q

For independent business, mentoring is…

A

A mutually beneficial partnership between a more experienced entrepreneur or businessperson and an entrepreneur who is in the start-up phase

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11
Q

Qualities of an effective small business mentor:

A
  • a desire to help
  • positive past experience
  • a good business reputation
  • time and energy to help
  • up-to-date knowledge in the field
  • a learning attitude
  • demonstrated managerial and mentoring skills
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12
Q

When you hire, you will have to consider:

A
  • job analysis and requirements (long term vs short term, repetitive tasks vs one job, employee vs contractor)
  • qualifications
  • staffing decisions (type of hiree, recruitment and selection, training/development, compensation)
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13
Q

An employee can cost an extra 60% of his or her salary. How?

A
  • recruitment (ad placement, admin time)
  • training, evaluation, retention (management time)
  • operations (space, furniture, and equipment)
  • admin (indirect compensation)
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