Chapter 12 Flashcards by Ian Spence

Q

What is the first step in the troubleshooting process? (12.2.1.1)

A

Identify the Problem

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

What is the second step in the troubleshooting process? (12.2.1.1)

A

Estblish a theroy of probably cause?

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

What is the third step in the troubleshooting process? (12.2.1.1)

A

Test the throy to determine the cause.

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

What is the fourth step in the troubleshooting process? (12.2.1.1)

A

Estblish a plan of action to resolve the problem and implement it.

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

What is the fifth step in the troubleshooting process? (12.2.1.1)

A

Verify full system functionality

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

What is the sixth step in the troubleshooting process? (12.2.1.1)

A

Document findings, solutions, and outcomes.

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

What type of question is:

> “What is the first screen you see when you turn on the computer?” (12.2.1.1)

A

Open Ended Question

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

What type of question is:

> “Do you have a USB drive attached?” (12.2.1.1)

A

Closed Ended Question

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

If a computer only boots to VGA mode, What is the probable cause and possible solution? (12.2.1.2)

A

Probable Cause: Corrupt Video Driver
Possible Solution: Reinstall Video Driver

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

If a laptop is having data access errors and is making unusual noises, What is the probable cause and possible solution? (12.4.1.2)

A

Probable Cause: Hard Drive has failed
Possible Solution: Replace the hard drive

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

If a computer displays this message, What is the probable cause and possible solution? (12.3.1.2)

A

Probable Cause: The Same IP address has been assigned to a different computer
Possible Solution: Give each machine a unique IP address

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

If computer components are going to fail, they will fail within the first __ hours

A

20

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

If a computer can send email but not receive, What is the probable cause and possible solution? (12.3.1.2)

A

Probable Cause: The inbox is full
Possible Solution: Empty the inbox

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

When is the best time to see this type of error message?

A

When you are servicing the machine.

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

According to Cisco, what is a probable cause and solution if an “OS not found” error message is displayed during boot?

A

Probable Cause: The MBR is corrupted
Possible Solution: Boot into the recovery console and fix the boot record.

Other acceptable responses on 12.1.1.2

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

According to Cisco, what is a probable cause and solution if RAID stops working?

A

Probable Cause: The external RAID controller is not receiving power
Possible Solution: Check the power connection to the controller.

Other acceptable responses on 12.1.1.2

Q

According to Cisco, what is a probable cause and solution if a computer is performing slowly?

A

Probable Cause: Not enough RAM
Possible Solution: Add more RAM.

Other acceptable responses on 12.1.1.2

Q

According to Cisco, what is a probable cause and solution if a computer is not recognizing a USB device?

A

Probable Cause: The OS does not have the correct drivers for the device.
Possible Solution: Download the correct drivers for the device.

Other acceptable responses on 12.1.1.2

Q

According to Cisco, what is a probable cause and solution if a computer will boot without warnings, but the kernel panics?

A

Probable Cause: The CPU voltage is set too high.
Possible Solution: Lower the CPU voltage.

Other acceptable responses on 12.1.1.2

Q

According to Cisco, what is a probable cause and solution if a computer only uses one core of a dual-core CPU?

A

Probable Cause: The BIOS does not support the CPU.
Possible Solution: Upgrade the CMOS.

Other acceptable responses on 12.1.1.2

Q

According to Cisco, what is a probable cause and solution if the computer displays an “Inaccessible Boot Device” error after POST?

A

Probable Cause: A recently install device driver is incompatible with the boot controller
Possible Solution: Use the last known good configuration to boot the computer.

Other acceptable responses on 12.2.1.2

Q

According to Cisco, what is a probable cause and solution if the computer displays an “BOOTMGR is missing” error after POST?

A

Probable Cause: The BOOTMGR is corrupted or missing
Possible Solution: Restore the BOOTMGR from the installation media.

Other acceptable responses on 12.2.1.2

Q

According to Cisco, what is a probable cause and solution if the computer displays an “NTLDR is missing” error after POST?

A

Probable Cause: The NTLDR is corrupted or missing
Possible Solution: Restore the NTLDR from the installation media.

Other acceptable responses on 12.2.1.2

Q

According to Cisco, what is a probable cause and solution if does not start when the computer boots?

A

Probable Cause: The service is not enabled
Possible Solution: Enable the service.

Other acceptable responses on 12.2.1.2

According to Cisco, what is a probable cause and solution if an external device did not start with the computer?

* **Probable Cause**: The device is not powered on * **Possible Solution**: Power on the device. *Other acceptable responses on 12.2.1.2*

According to Cisco, what is a probable cause and solution if the computer continually restarts without displaying the desktop?

* **Probable Cause**: The computer is set to restart when there is a failure * **Possible Solution**: Press F8 during boot and disable automatic restart upon error. *Other acceptable responses on 12.2.1.2*

According to Cisco, what is a probable cause and solution if the computer kernel panics or displays a black screen?

* **Probable Cause**: A driver is not compatible with the hardware * **Possible Solution**: Research the STOP code and find the faulty device driver. *Other acceptable responses on 12.2.1.2*

According to Cisco, what is a probable cause and solution if an application will not install?

* **Probable Cause**: The application is not compatible with the OS * **Possible Solution**: Obtain the correct installation media for the OS. *Other acceptable responses on 12.2.1.2*

According to Cisco, what is a probable cause and solution if the computer has a 169.254.x.x IP address and cannot communicate with the Internet?

* **Probable Cause**: The computer could not communicate with a DHCP server * **Possible Solution**: Run `ipconfig /release` and then `ipconfig /renew`. *Other acceptable responses on 12.3.1.2*

According to Cisco, what is a probable cause and solution if a laptop screen only shows vertical lines?

* **Probable Cause**: The screen has been damaged * **Possible Solution**: Replace the screen *Other acceptable responses on 12.4.1.2*

According to Cisco, what is a probable cause and solution if a laptop shuts off randomly and is very hot?

* **Probable Cause**: The laptop is overheating * **Possible Solution**: Clean the vents and fan *Other acceptable responses on 12.4.1.2*

According to Cisco, what is a probable cause and solution if a printer prints unknown characters?

* **Probable Cause**: An incorrect printer driver is installed * **Possible Solution**: Install the correct printer driver *Other acceptable responses on 12.5.1.2*

According to Cisco, what is a probable cause and solution if a printer jams continually?

* **Probable Cause**: The wrong paper is being used * **Possible Solution**: Replace the paper with the correct type. *Other acceptable responses on 12.5.1.2*

According to Cisco, what is a probable cause and solution if a printer will not feed paper?

* **Probable Cause**: The pickup rollers are blocked or dirty * **Possible Solution**: Clean the pickup rollers *Other acceptable responses on 12.5.1.2*

According to Cisco, what is a probable cause and solution if the "MBR has been changed" message is shown during boot?

* **Probable Cause**: A virus has changed the boot record * **Possible Solution**: Run antivirus software to remove the boot sector virus. *Other acceptable responses on 12.6.1.2*

According to Cisco, what is a probable cause and solution if the encrypted files are no longer encrypted after moving to a new drive?

* **Probable Cause**: The drive is not encrypted * **Possible Solution**: Encrypt the new drive. ``` *Other acceptable responses on 12.6.1.2* # THIS IS ON THE TEST ```