Chapter 12

Question 1

Theory developed by Frederick Taylor emphasizing systematic approach for improving worker efficiency by using performance standards and time studies

Answer 1

scientific management

Question 2

opposite of traditional focused human resources

Answer 2

total quality focused human resources

Question 3

human resource management is part of the __ process in food services

Answer 3

transformation

Question 4

process of making provision for movement of ppl into, within, and out of an organization

Answer 4

human resources planning

Question 5

pictorial representations of all jobs with the number of employees in those jobs and future employment requirements

Answer 5

staffing tables

Question 6

what is a skills inventory?

Answer 6

info on each employee’s education, skills, experience, and career aspirations

Question 7

process of obtaining info about jobs by determining the duties and tasks or activities of those jobs

Answer 7

job analysis

Question 8

job analysts often have background in:

Answer 8

industrial engineering

Question 9

end products of job analysis are:

Answer 9

job description, job specifications, and performance standards

Question 10

SOC stands for?

Answer 10

Standard Occupational Classification

Question 11

what is a job description?

Answer 11

tasks, duties, responsibilities of a job; job’s working conditions; tools/materials/equipment used to do it

(three sections: job title, identification, duties)

Question 12

job identification includes:

Answer 12

departmental location of job, person jobholder reports to, number of employees in department, SOC code number

Question 13

list of abilities, skills, other credentials needed to do job

Answer 13

job spec

Question 14

performance standards to be measured:

Answer 14

quality, quantity, time factors (productivity), safety and sanitation components

Question 15

process concerned with structuring jobs to improve organization efficiency and employee job satisfaction

Answer 15

job design

Question 16

Programs that increase QWL (quality of work life)?

Answer 16

job enlargement, job enrichment, job characteristics, employee work teams

Question 17

five factors for enriching jobs and motivating employees

Answer 17

achievement, recognition, growth, responsibility, performance

Question 18

Hackman’s 5 job characteristics/task characteristics:

Answer 18

skill variety, task identity, task significance, autonomy, feedback

Question 19

one of the earliest pieces of legislation related to HR?

Answer 19

fair labour standards act of 1938–minimum wage

Question 20

what are 0/40 and 8/80?

Answer 20

more than 40 hours in a workweek; more than 8 hours a day or 80 hours in 2 wk period

Question 21

quality or attribute that is protected under discrimination laws but which employers may specify as job specification

Answer 21

bona fide occupational qualification

Question 22

what does quid pro quo mean?

Answer 22

something for something (pt. sexual favours)

Question 23

a conscious and proactive effort by orgs with gov contracts to ensure employment of qualified minorities and women in proportion to representation in org’s relevant labour market

Answer 23

Affirmative action (correct past discrimination)

Question 24

Mondy believes effective diversity management involves:

Answer 24

pursuing inclusive, supportive culture valuing individuals and needs and contributions; encouraging continued development of diverse workforce

Question 25

major phases in employment process

Answer 25

recruitment, selection, orientation

Question 26

process where an employer terminates number of employees who are then hired by company that leases employees back to original org

Answer 26

employee leasing

Question 27

three purposes of application form:

Answer 27

1) indicate applicant interest 2) provide interviewer with basic info to conduct interview 3) become part of the employee file

Question 28

what is content validity:

Answer 28

ability of test to accurately include all tasks of job

Question 29

what is criterion validity:

Answer 29

ability of test to accurately show that those who do well on test do well on job

Question 30

what is construct validity:

Answer 30

ability of test to accurately measure trait (construct) such as leadership

Question 31

what is the halo effect?

Answer 31

when a single trait dominates assessment of another individual

Question 32

what are the 3 types of info included in the orientation?

Answer 32

review of org and how job fits in to objectives, specific info on policies/rules/benefits, general info about work routine

Question 33

several characteristics of an effective performance appraisal system:

Answer 33

job related criteria, performance expectations, standardization, trained appraisers, continuous open communication, performance reviews, due process

Question 34

most commonly used type of rating scale in performance appraisal

Answer 34

graphic rating scale (numerical scale)

Question 35

what is the BARS?

Answer 35

behaviorally anchored rating scale; combines numeric ratings of graphic with behaviours of critical incident

Question 36

what is MBO?

Answer 36

management by objectives; managers and superiors agree on objectives to be achieved in 1 year period

Question 37

successful MBO programs should meet these requirements:

Answer 37

quantifiable and measurable, results under employee's control, goals consistent at each level, specific times established to review goals, goal statement accompanied by description of how goal will be accomplished

Question 38

steps involved in disciplinary procedure:

Answer 38

unrecorded oral warning, oral warning with note in file, written reprimand, suspension, discharge

Question 39

salary vs wage?

Answer 39

earnings of professional/managerial ppl vs. hourly earnings of employees covered by Fair Labour Standards Act

Question 40

what is a wage mix?

Answer 40

combo of external and internal factors that influence rates at which employees are paid

Question 41

what are the two methods for evaluating jobs ?

Answer 41

job ranking and job classification

Question 42

what is job ranking?

Answer 42

jobs arranged based on relative worth from most to least complex

Question 43

what is job classification?

Answer 43

group jobs according to series of predetermined wage classes or grades

Question 44

staffing vs scheduling?

Answer 44

determining appropriate number of employees vs. assigning employees to specific work hours/days

Question 45

approx. ___ employees necessary for everyday coverage of fulltime positions

Answer 45

1.55

Question 46

to determine actual number employees needed, # fulltime positions multiplied by ___ to find number of relief employees necessary

Answer 46

0.55

Question 47

absolute vs adjusted FTEs?

Answer 47

minimum to staff vs. account for benefit days and days off

Question 48

number of snacks/nourishments/beverages to equal one meal

Answer 48

meal equivalents

Question 49

3 types of schedules?

Answer 49

master, shift, production

Question 50

shift vs staggered?

Answer 50

all work same block of time vs begin shifts at different times

Question 51

4 types of alternate work schedules?

Answer 51

compressed, discretionary/flex time, part time, telecommuting

Question 52

according to Konz and Johnson, labor inefficiency result of :

Answer 52

poor product design, work methods, management, workers, waste, improper tools, inadequate maintenance, poor production scheduling, absence without cause, carelessness

Question 53

method of establishing equal relationship tween amount of work performed and the human input to do the work

Answer 53

work measurement

Question 54

activity analysis vs activity/occurrence/work sampling?

Answer 54

observation for chronological record of nature of activities performed by workers vs. measuring work and non work time of employees and equipment in direct and indirect activities

Question 55

advantage of occurrence sampling?

Answer 55

several workers studied simultaneously by one observer

Question 56

what is master standard data?

Answer 56

seven basic elements of work are combined into larger more condensed elements