Chapter 12: Motivating Employees Flashcards
The study of ____ is an examination of what makes people tick.
motivation
In your role as supervisor, releasing employee ____ means aligning individual needs, and employee’s efforts to satisfy those needs, with the goals of the organization.
motivation
Psychologist Abraham ____ suggested that individual needs are organized on a hierarchical ladder, and that each need must be met before you can move to the next level of need.
Maslow
____ needs: food, shelter, clothing, and an environment that sustains life
Physiological needs
____ needs: physical safety and an orderly environment.
Security needs
____ needs: acceptance and a sense of belonging.
Social needs
____ needs: self-respect and the respect of others
Esteem needs
____ or ____ needs: full development of individual abilities and a satisfying personal life.
Self-actualization or self-fulfillment needs
____ behavior is driven by unsatisfied needs, and as long as a more basic need remains unsatisfied, it will dominate.
Human behavior
____ theory of motivation is compatible with Maslow’s view.
Frederick Herzberg’s
Herzberg divides sources of motivation into two categories:
those that prompt satisfaction and those that prompt dissatisfaction
The most frequent source of dissatisfaction is company policy and administration, also known as ____ or ____.
bureaucracy or red tape
The next most frequent source of dissatisfaction is the employee’s relationship with ____.
his or her supervisor
Daniel H. Pink summarizes employee motivation in three concepts: (AMP)
Autonomy, Mastery, Purpose
An urge to direct our own lives
Autonomy
