Chapter 13

Question 1

Professionalism:

Answer 1

The competence or skill expected of a professional. It includes the attitudes, behaviors, and practices that are considered acceptable in a professional setting.

Question 2

Ethics:

Answer 2

Moral principles that govern a person’s behavior or the conducting of an activity. In a professional context, this refers to the standards of right and wrong that guide decision-making and actions.

Question 3

Respect for Others:

Answer 3

Recognizing the inherent worth and dignity of all individuals, and treating them with consideration and courtesy.

Question 4

Personal Responsibility:

Answer 4

The obligation of an individual to take ownership of their actions, decisions, and their impact on others and the organization.

Question 5

Formal Language:

Answer 5

Language that adheres to established rules and conventions, often used in professional or formal settings.

Question 6

Use of Jargon/Specialized Language:

Answer 6

Technical terms or language specific to a particular field or profession, used by experts within that domain.

Question 7

Hersey and Blanchard’s Situational Leadership Theory:

Answer 7

A theory that suggests leaders should adapt their leadership style based on the of the followers they are leading. The theory identifies four stages of leadership:

Question 8

Directing:

Answer 8

Providing specific instructions and closely supervising tasks.

Question 9

Coaching:

Answer 9

Offering guidance and feedback while allowing some degree of autonomy.

Question 10

Supporting:

Answer 10

Encouraging and facilitating, providing support but allowing followers to take responsibility.

Question 11

Delegating:

Answer 11

Handing over decision-making authority and responsibility to followers.

Question 12

Leader-Member Exchange (LMX) Relationships:

Answer 12

A theory focusing on the relationship between leaders and followers, emphasizing that these relationships can vary in quality. The stages of LMX relationships include:

Question 13

Stranger Stage:

Answer 13

Characterized by formal and distant interactions.

Question 14

Acquaintance Stage:

Answer 14

Marked by increasing familiarity and trust.

Question 15

Partner Stage:

Answer 15

Involving high levels of trust, respect, and mutual support.

Question 16

Outcomes of High LMX Relationships: Followership:

Answer 16

The ability to follow effectively, which can include:

Question 17

Resource:

Answer 17

Access to resources and support from the leader.

Question 18

Individualist:

Answer 18

Focusing on personal goals while still contributing to the team.

Question 19

Implementer:

Answer 19

Carrying out tasks and decisions made by the leader.

Question 20

Partner:

Answer 20

Working collaboratively with the leader as an equal partner.

Question 21

Trust

Answer 21

Confidence in the reliability, truth, or ability of coworkers.

Question 22

Relational Maintenance:

Answer 22

Efforts to sustain and develop relationships over time.

Question 23

Ability to Focus:

Answer 23

The capacity to concentrate on tasks while maintaining positive interactions with peers.

Question 24

Mentoring:

Answer 24

Guidance and support provided by more experienced colleagues.

Question 25

Sources of Information:

Answer 25

Access to valuable insights and knowledge.

Question 26

Issues of Power:

Answer 26

Understanding and navigating power dynamics in the workplace.

Question 27

Social Support:

Answer 27

Emotional and social assistance from peers.

Question 28

Trust:

Answer 28

Essential for effective collaboration and mutual respect.

Question 29

Relational Maintenance:

Answer 29

Activities to keep relationships healthy and productive.

Question 30

Ability to Focus:

Answer 30

Maintaining concentration and productivity while interacting with peers.

Question 31

Information Sharing:

Answer 31

Exchanging knowledge and data.

Question 32

Workplace Socialization and Onboarding:

Answer 32

Helping new employees integrate into the organization.

Question 33

Networking:

Answer 33

Building professional connections.

Question 34

Knowledge Management/Maintenance:

Answer 34

Preserving and utilizing organizational knowledge.

Question 35

Career Strategizing:

Answer 35

Discussing career goals and strategies.

Question 36

Job-Related Feedback:

Answer 36

Providing constructive feedback on job performance.

Question 37

Recognizing Competence/Performance:

Answer 37

Acknowledging achievements and skills.

Question 38

Friendship:

Answer 38

Developing personal bonds beyond professional interactions.

Question 39

Confirmation:

Answer 39

Validating each other’s presence and contributions.

Question 40

Emotional Support:

Answer 40

Offering encouragement and empathy.

Question 41

Personal Feedback:

Answer 41

Providing individualized feedback.

Question 42

Friendship

Answer 42

Building close, personal relationships.

Question 43

Further Look at Workplace Friendships:

Answer 43

Exploring the dynamics and benefits of friendships at work.