Chapter 13 - Interpersonal Flashcards
1
Q
Empathize
A
To see someone else’s point of view and to imagine yourself in his or her situation
2
Q
Tact
A
The ability to say and do things in a way that will not offend other people
3
Q
Etiquette
A
Good manners, the rules of polite behavior in dealing with other people
4
Q
Conflict resolution
A
A problem solving strategy for settling disputes
5
Q
Diversity
A
Variety, differences
6
Q
Stereotype
A
An oversimplified and distorted belief about a person or group without attention to individual differences
