Chapter 14 Flashcards
(10 cards)
The two central issues of goods and services are
quality and safety.
Which of the following is not a dimension of quality listed in the textbook?
- durability
- aesthetics
- performance
- status
status
The legal view of “let the buyer beware” that prevailed throughout most of history was
caveat emptor
Which of the following is not on the top ten list of safety principles?
- Educate consumers about product safety.
- Build safety into product design.
- Learn from your and others’ mistakes.
- Allow a margin of error for the consumer.
Allow a margin of error for the consumer.
A company that is held responsible for the damage caused by its product in proportion to its percentage of industry sales is subject to
market share liability.
The fact that a company is responsible for the harm done to customers by its product even if it can show that it did its best according to the state of the art in the industry at that time is called
absolute liability.
The Consumer Product Safety Commission works to reduce the risk of harm from consumer products in all of the following ways except
* Obtaining recall of products
* Passing legislation outlawing products
* Banning consumer products
* Informing and educating consumers
passing legislation outlawing products.
Which of the following is not part of the FDA’s mission?
* To protect the public health
* To support better informed decisions about FDA-regulated products
* To help identify and develop new foods and drugs
* To enhance oversight of FDA-regulated products
to help identify and develop new foods and drugs
The initial part of the total quality management process is to
define quality in terms of customer expectations and requirements.
Today, the FDA regulates all of these except
* vaccines
* prescription drugs
* blood products
* medical care
medical care
