Chapter 17

Question 1

Workers’ trust in their employers is

Answer 1

a reciprocal relationship

Question 2

Today’s employees are looking for

Answer 2

all of these.
-opportunities for professional growth
-competitive pay and benefits
-meaningful work

Question 3

All the following are true of the new social contract except

Answer 3

loyalty to employer
Includes:
-pay that reflects contributions
-communication through tech
-focus on teambuilding projects

Question 4

Workers’ rights provided through union contracts are established

Answer 4

through collective bargaining

Question 5

The belief that employees should only be discharged for good reasons is the

Answer 5

good cause norm

Question 6

Employer promises that they may not even know they made are called

Answer 6

implied contracts

Question 7

Which of the following is not an action that managers should take when terminating employees?

Answer 7

Email the employee the termination
acceptable:
-use transparent criteria for layoffs
-preserve the employee’s dignity
-fire employees in a private space

Question 8

Methods of providing due process for employees outside of the legal system are called

Answer 8

alternative dispute resolution.

Question 9

An ombudsman

Answer 9

investigates reported complaints and helps to achieve equitable settlements.

Question 10

All of the following are key elements that comprise the whistle-blower process except

Answer 10

the arbitrator
what does comprise:
-the organization against which the complaint is made
-whistle-blower
-the act or complaint about which the whistle-blower is concerned