Chapter 14 Flashcards by Andy Parkhurst

Q

conflict

A

A process that begins when one party perceives that another party has negatively affected or is about to negatively affect something that the first party cares about.

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Q

functional conflict

A

Conflict that supports the goals of the group and improves its performance.

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Q

dysfunctional conflict

A

Conflict that hinders group performance.

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Q

A

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A

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A

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