Chapter 14 Flashcards
(34 cards)
agency of record relationship
a relationship where the client pays a monthly retainer fee to an agency for creative services
promotion
the coordination of a marketer’s communication efforts to influence attitudes or behavior
integrated marketing communication
a strategic business process that marketers use to plan, develop, execute, and evaluate coordinated, measurable, persuasive brand communication programs over time to targeted audiences
multichannel promotional strategy
a marketing communication strategy where they combine traditional advertising, sales promotion, and public relations activities with online buzz-building activities
communication model
the process whereby meaning is transferred from a source to a receiver
encoding
the process of translating an idea into a form of communication that will convey meaning
source
an organization or individual that sends a message
message
the communication in physical form that goes from a sender to a receiver
medium
a communication vehicle through which a message is transmitted to a target audience
receiver
the organization or individual that intercepts and interprets the message
decoding
the process by which a receiver assigns meaning to the message
noise
anything that interferes with effective communication
feedback
receiver’s reactions to the message
promotion mix
the major elements of marketer-controlled communication, including advertising, sales promotion, public relations, personal selling, and direct marketing
mass communication
relates to television, radio, magazines, and newspapers
advertising
nonpersonal communication from an identified sponsor using the mass media
groundswell
a social trend in which people use technology to get the things they need from each other, rather than from traditional institutions like corporations
buzz
word of mouth communication that customers view as authentic
viral marketing
marketing activities that aim to increase brand awareness or sales by consumers passing a message along to other consumers
brand ambassadors
loyal customers of a brand recruited to communicate and be salespeople with other consumers for a brand they care a great deal about
social media
internet based platforms that allow users to create their own content and share it with others who access these sites
social networks
sites used to connect people with other similar people
virtual goods
digital products bought and sold in virtual worlds that don’t exist in the real world
product review sites
social media sites that enable people to post stories about their experiences with products and services
