Chapter 18 Flashcards
1
Q
Genius of the And
A
Ability to achieve multiple objectives simultaneously
Ex: Stretch goals and Incremental progress
2
Q
Performance Gap
A
The difference between actual performance and desired performance
3
Q
Refreshing
A
Strengthening the new behaviors that support the change
4
Q
Management should educate people about upcoming changes before ____
A
They occur
5
Q
Management should make the change as ___ as possible for employees and support their efforts
A
Easy
6
Q
_____ a sense of urgency
A
Establishing
7
Q
Proactive Change
A
A change effort that is initiated before a performance gap has occurred.
8
Q
Tyranny of the Or
A
The belief that things must be either a or b and cannot be both
Ex: plan methodically or be opportunistic
9
Q
Personality Test Score
A
ISFJ
10
Q
Reasons for resistance inertia
A
Misunderstanding
