Chapter 2 Flashcards

1
Q

What is an environmental scan?

A
  • often the first step in a SWOT analysis

- noting an responding to changes in the six key areas can result in more effective marketing programs

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2
Q

steps in environmental scan

A
  1. collect the facts and identify trends
  2. determine impact that this fact/trend will have on the business
  3. brainstorm, evaluate and implement ideas to meet business objectives
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3
Q

6 key areas of the marketing environment

A

demographic, sociocultural, economic, technological, competitive, regulatory

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4
Q

what are demographic forces?

A

study of human populations, factors such as age, gender, ethnicity, income, education, occupation, geographic region, strategic decisions often based upon shifts in demographics

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5
Q

for demographic forces as an aging population, who are the top two countries in aging population and who has the youngest?

A

top 2: japan and germany

bottom 2: canada, united states

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6
Q

estimated by 2035… how many canadians over the age the age of 65?

A

10 million

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7
Q

baby boomers

A

1947 - 1965
9.6 million
wealthy, educated, downsizing, health issues

high internet 75% and smartphone 61%

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8
Q

generation x

A

1966 - 1980
7.2 million

highly education, family driven

experientially drive, less materialistic and extravagant

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9
Q

millennials (gen y)

A

1981 - 2000

9.6 million

tech savvy

personally centered

music, technology and sports purchases

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10
Q

generation z

A

2001 or later

5.1 million

online and social media connectivity

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11
Q

fastest growing country

A

canada

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12
Q

province in canada that didn’t grow

A

new brunswick

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13
Q

province that grew the most

A

nunavut

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14
Q

dominant house hold composition and why?

A

one person house hold

age, population, economic independence, and increase in separation / divorce

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15
Q

trends in families that should be accounted for when looking into family composition

A

DINK
common law relationships

same sex couples

multi generational families

crowded nest syndrome

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16
Q

most active social media platforms

A
  1. youtube
  2. fb
  3. fb messenger
17
Q

trends in food consumption

A
  • people need clarity of what to eat
  • switching from processed to fresh, local
  • ethnic food becomes mainstream
  • ready to eat fresh meals and delivery
18
Q

trends in healthy living

A

gym memberships going up, tracking applications, and wearable technology

19
Q

canadians are most likely to recycle, buy used or pre owned goods.
what percentage of canadians consider themselves ethical shoppers?

20
Q

what percentage of canadian shoppers would pay more for ethically sourced goods?

21
Q

macro economic forces that affect marketing

A

state of country’s economy as a whole

growth rate
inflation rate
unemployment rate
consumer confidence indexes

22
Q

microeconomic forces that affect marketing

A

directly refers to the supply and demand of goods and services and how this is impacted by individual household, and company decisions to purchase.

23
Q

what is discretionary income?

A

income after clothing, food, shelter, and taxes

24
Q

what are technological forces that affects marketers?

A

the influx of new devices and apps; this affects things like e commerce, access to the internet, privacy, online videos, music, cloud based services

25
what is the difference between direct and indirect. competition?
exactly the same vs. meeting the same goal but being different
26
what are regulatory forces?
protect consumers from unethical business practices, set acceptable standards of practice, encourage fair competition, ethical business practices should be followed to avoid consumer backlash and negative publicity
27
who in canada sets and regulates professional advertising standards?
advertising standards canada (asc)
28
what organization enforces fair competition laws and regulations?
competition bureau
29
Regulatory groups in Canada
Canadian Radio-television and Telecommunications Commission (CRTC) Do Not Call List (DNCL) Canadian Marketing Association (CMA) Canadian Wireless Telecommunications Association (CWTA) Mobile Marketing Association (MMA)
30
in what step of the environmental scan do you conduct competitive reviews and cluster information into facts and trends?
step 1 - collect the facts and identify trends
31
in what step of the environmental scan do you set business objectives?
step 2 - determine the impact that this fact/trend