chapter 2

Question 1

KM depends on

Answer 1

KM solution and Km foundation

Question 2

KM solution includes

Answer 2

KM process and KM system

Question 3

_________ facilitate the application and development of organizational knowledge and aims to create value and to increase/sustain competitive advantage for the organization

Answer 3

KM process

Question 4

list KM processes

Answer 4

discovery, capture, sharing and application

Question 5

___________is which are the integration of technologies and mechanisms that are developed to support the four KM processes (discovery, capture, sharing, application)

Answer 5

KM systems

Question 6

_______ are are the broad organizational aspects that support KM in the short- and long-term.

Answer 6

KM foundation

Question 7

KM foundation include

Answer 7

KM infrastructure, KM mechanisms, and KM technologies

Question 8

T/F KM solutions depend on KM foundations

Answer 8

True

Question 9

KM infrastructure includes five major components

Answer 9

organizational culture, organizational structure, IT infrastructure, common knowledge and physical environment

Question 10

_____ reflects the norms and beliefs that guide the behavior of the organization’s members

Answer 10

organizational culture

Question 11

_____determines the manner and extent to which roles, power, and responsibilities are delegated, controlled, and coordinated, and how information flows between levels of management

Answer 11

organizational structure

Question 12

organizational structure relevant in

Answer 12

hierarchal structure, community practice and specialized structure and role

Question 13

________ includes data processing, storage, and communication technologies and systems.

Answer 13

IT infrastructure

Question 14

_____ are organizational or structural means used to promote knowledge management

Answer 14

KM mechanism

Question 15

______ are intrinsically/BASICALLY no different from information technologies, but they focus on knowledge management rather than information processing.

Answer 15

KM technologies

Question 16

Technologies that support KM include artificial intelligence (AI) technologies including those used for _____ & _______

Answer 16

knowledge acquisition and case-based reasoning systems,

Question 17

________ defined as the development of new tacit or explicit knowledge from data and information or from the synthesis of prior knowledge.

Answer 17

knowledge discovery

Question 18

New explicit knowledge is discovered through ____

Answer 18

combination

Question 19

tacit knowledge, the integration of multiple streams for the creation of new knowledge occurs through the mechanism of ________

Answer 19

socialization

Question 20

the process of retrieving either explicit or tacit knowledge that resides within people ,artifacts, or organizational entities.

Answer 20

Knowledge capturing

Question 21

The knowledge capture process benefits most directly from two KM sub processes

Answer 21

externalization and internalization

Question 22

_________is the process through which explicit or tacit knowledge is communicated to other individuals.

Answer 22

knowledge sharing

Question 23

_________Knowledge contributes most directly to organizational performance when it is used to make decisions and perform tasks.

Answer 23

knowledge application