chapter 3

Question 1

level or dimension of KM

Answer 1

1. people
2. process
3. products
4. organizational performance

Question 2

KM process impact organizations levels in two way

Answer 2

1. KM processes can help to create knowledge
2. KM processes can directly cause improvement

Question 3

Top reasons why U.S firms adopt Knowledge management

Answer 3

1. retaining expertise of employees,
2. enhancing customer’s satisfaction
3. increase profits or revenues.

Question 4

Impact on People include

Answer 4

Impact on Employee Learning
Impact on Employee Adaptability
Impact on Employee Job Satisfaction

Question 5

______ is the process of converting tacit knowledge into explicit forms

Answer 5

Externalization

Question 6

_____ is the conversion of explicit knowledge into tacit knowledge.

Answer 6

internalization

Question 7

_______ also helps individuals acquire knowledge but usually through joint activities such as meetings, informal conversations, and so on.

Answer 7

Socialization

Question 8

One specific, but important, way in which learning through socialization can be facilitated involves the use __________

Answer 8

community of practice.

Question 9

Two benefits of knowledge management that accrue directly to individual employees have been discussed.

Answer 9

1. ) They are able to learn better than employees in firms that are lacking in KM
   2.)

Question 10

Impact on Processes includes

Answer 10

1. impact on effectiveness
2. impact on efficiency
3. impact on degree of Innovation

Question 11

_________ is Performing the most suitable processes and making the best possible decisions.

Answer 11

effectiveness

Question 12

_________ is Performing the processes quickly and in a low-cost fashion

Answer 12

efficiency

Question 13

These impacts on product can be seen in two respects:____ and ______

Answer 13

value-added products and knowledge-based products.

Question 14

__________ is Knowledge management processes can help organizations offer new products or improved products that provide a significant additional value as compared to earlier products.

Answer 14

impact on value added product

Question 15

______ is Knowledge management can also have a major impact on products that are inherently knowledge based—for example, in consulting and software development industries.

Answer 15

impact on knowledge based product

Question 16

Knowledge management can impact overall organizational performance either ____ or ____ and include

Answer 16

directly or indirectly

Question 17

_____impact of knowledge management on organizational performance occurs when knowledge is used to create innovative products that generate revenue and profit or when the knowledge management strategy is aligned with business strategy.

Answer 17

Direct

Question 18

______impact of knowledge management on organizational performance comes about through activities that are not directly linked to the organization’s vision, strategy, revenues, or costs.

Answer 18

Indirect

Question 19

A company’s output is said to exhibit _________if the average cost of production per unit decreases with increase in output.

Answer 19

economy of scale

Question 20

A company’s output is said to exhibit ________ when the total cost of that same company producing two or more different products is less than the sum of the costs that would be incurred if each product was produced separately by a different company.

Answer 20

economy of scope

Question 21

indirect impact include

Answer 21

economic scope, economic scale and competitive advancement

Question 22

direct impact include

Answer 22

vision, strategy, cost and revenue