chapter 2

Question 1

What is management

Answer 1

The use of tools to achieve the goals of the organization

Question 2

What is a leader

Answer 2

Someone with the ability to organize influence and motivate within a team or organization to achieve agreed objectives

Question 3

What are Good managers

Answer 3

Help to make employees more productive

Question 4

What are Bad managers

Answer 4

Makes employees unlikely to meet its aims land objectives

Question 5

What are organization and coordination

Answer 5

People’s and activities in order to achieve agreed aims and objectives

Question 6

Examples of mangers

Answer 6

Directors,team leaders, supervisors,heads of departments m, head chief

Question 7

Business management

Answer 7

A set task that help organizations to make the best use of their financial, human natural and human Mode resources

Question 8

What are the Functions of management

Answer 8

Planning, motivating, communicating, staffing, delegating, coordinating, controlling, directing and

Question 9

What is planning

Answer 9

Establish short term and long term goals and on formed from the leaders vision

Question 10

What is S.M.A.R.T

Answer 10

S-specific
M-measurable
A-attainable
R-relevant
T-time passed

Question 11

What is the Meaning of Specific

Answer 11

Must be specific and clear answer the six W’s

Question 12

What is the Meaning of Measurable

Answer 12

Setting out clear quantifiable criteria for measuring the progress aid each goal

Question 13

What is the meaning of Attainable

Answer 13

Goals should be possible the given period

Question 14

What is meant by Relevant

Answer 14

Goals should be relevant they should be realistic

Question 15

What is meant by Time based

Answer 15

What is expected during a specific period

Question 16

What is Organizing

Answer 16

Ensure that all the necessary resources of factors of production are available they are effectively combined to achieve goals of the company

Question 17

What is Directing

Answer 17

Assigning task to employees ensuring that these are clear and achievable and in line with the overall goals

Question 18

What is Controlling

Answer 18

The performance of employees needs to be monitored against the standards of performance that have been set

Question 19

What is Coordinating

Answer 19

All the factors and department of the business function must work together to reach the overall organizational goal

Question 20

What is Delegating

Answer 20

Sharing work loads from middle and junior management mangers supervisors and floor employees

Question 21

What is Motivating

Answer 21

Creation of an enthusiastic about their job

Question 22

What do leaders do

Answer 22

Maximizes efficiency and achieve organizational goals

Question 23

What are the different leadership styles

Answer 23

Democratic or Autocratic

Question 24

What is a Democratic leader

Answer 24

When it is important to consult employers about important decisions that may affect their jobs and working conditions

Question 25

What is Autocratic

Answer 25

No time to consult with others and decisions are made quick

Question 26

What are Autocratic advantages

Answer 26

1. Decisions made quick, 2. There is a clear chain of command, 3. New employees can be provided with clear directions

Question 27

What are Autocratic disadvantage

Answer 27

1.Employees may lack a sense of belonging, 2. Employees may become resentful towards the manager, 3. Worker creating and innovating may be stifled

Question 28

What are some Democratic advantage

Answer 28

Employees will feel a greater sense of belonging, Teamwork is encouraged, Worker creativity

Question 29

What are some Democratic Disadvantage

Answer 29

Decision making process is slow, Employees personal preference may influence their decision making

Question 30

What is a laizer affair leader

Answer 30

Hands off manager they communicate aims and objectives to employees then leave them to organize for theirselves

Question 31

Advantages of laissez?

Answer 31

Employees feel belonging ,team work is encouraged, it provides scope for development of worker

Question 32

Disadvantage of laissez?

Answer 32

Decision making process is slow, personal preference in employees may affect efficiency, Workers make decisions based on their preference

Question 33

What is a Charismatic leader

Answer 33

The leader has strong personality or charisma,inspiring others to follow them

Question 34

Advantages of charismatic leaders?

Answer 34

Employee developed loyalty to the leader

Question 35

Disadvantages of charismatic leaders?

Answer 35

The leaders strong person may influence employees to commit illegal activities or breach operating guidelines

Question 36

Responsibility of management?

Answer 36

Owners or shareholders: maximize profit, provide await financial reports, manage resources of firm efficiency

Question 37

Responsibility of Employees

Answer 37

Pay fair salaries, ensure safe and healthy working conditions, treat staff fairl and with respect

Question 38

Responsibility of Government

Answer 38

Pay all taxes due, comply with government regulations

Question 39

Responsibility of Customers

Answer 39

Provide goods after sale support, process customers complaints in a timely order, comply with consumer protection laws