Chapter 2 Flashcards
(33 cards)
Mary Parker Follett (1910) on Managing
the art of getting things done through people.
Henri Fayol (1916) Four Functions
Planning, Organizing, Commanding (leading), Controling
Theory X
Scientific Management (classical era) focuses on the processes, mechanizing and optimizing systems
Theory Y
Human Relations Era, focus on participation and motivation
Theory Z
Japan based, group theory and team work, not managers
Henry Mintzberg on Managers Roles
Interpersonal, Informational, Decisional
Henry Mintzberg’s Plane
People, Action, Information
The Hawthorne Effect
indicates workers performance improves when given positive attention
Herbert Simon’s Bounded Rationality
recognizes management is limited by lack of information and limited cognitive ability.
Hegel’s Dialetics
Thesis, Anti-Thesis, Synthesis
Unity of Command
Henri Fayol’s Principle of management that states each organizational employee reprts to only one superior.
Unity of Direction
Fayol’s Principle of Management that states managers and employees should be guided by a single plan of action.
Scalar Chain
is a management principle that says organizations should have a chain of authority that extends top to bottom of its hierarchy that includes every employee.
Systems ananlysis
is an approach used to analyze complex problems that cannot be solved by intuition, straightforward mathematics, or simple experience
Management science
is a subfeild of management that aids in planning and decision making by providing sophisticated quantitative techniques to help managers make optimal use of organizational resources.
Systems theory
is a subfield of management that aids in planning and decision making by highlighting manager’s unique responsibilities and vantage points in overseeing the entire organization.
Contingency theory
is a subfield of management thoery that suggests that there is a fit between organizational structures and systems, technology, and the larger environment.
Operations research
is a subfield of management science that emphasizes mathematical model building.
Operations Management
is a form of applied management science that uses quantitative techniques to help managers make decisions that allow organizations to produce goods and services more efficiently.
Closed Systems
a way of managing which considers the organization as a self-contained unit.
Open Systems
a way of managing that places the organization within the larger environment, which inputs (resources) and outputs (markets) accounted for.
Synergy
occurs when two or more systems are more successful working together than independently.
Entropy
is the tendency of an organization to fail because it is unable to acquire inputs and energy required to survive.
Bounded Rationality (Herbert Simon)
there is no one best way, management practices is limited by lack of information and limited cognitive ability.
