Chapter 2

Question 1

competency matrix

Answer 1

A list of the level of each competency required for each of a number of jobs.

Question 3

environmental considerations

Answer 3

The influence of the external environment on job design; includes employee ability, availability, and social expectations.

Question 4

National Occupational Classification (NOC)

Answer 4

An occupational classification created by the federal government, using skill level and skill types of jobs.

Question 5

job enrichment

Answer 5

Adding more responsibilities and autonomy to a job, giving the worker greater powers to plan, do, and evaluate job performance.

Question 6

job analysis questionnaires

Answer 6

Checklists used to collect information about jobs, working conditions, and other performance-related information in a uniform manner.

Question 7

job families

Answer 7

Groups of different jobs that are closely related by similar duties, responsibilities, skills, or job elements.