Chapter 2

Question 1

Human Resource Management (HR)

Answer 1

The organisation of employees roles, pay and working conditions

Question 2

What’s the relationship between HR and business objectives?

Answer 2

employees feel valued and motivated which increase performance. Therefore, high performance assists a business in achieving business objectives.

Question 3

Maslow’s Hierarchy of Needs

Answer 3

motivational theory that suggests people have five fundamental needs, and
their sequential attainment of each need acts as a source of motivation.

Question 4

Motivation

Answer 4

willingness of an individual to expend energy and effort in completing a task.

Question 5

Physiological needs

Answer 5

the basic requirements for human survival, such as food, water, and shelter.

Question 6

Safety and security needs 

Answer 6

the desires for protection from
dangerous or threatening
environments

Question 7

Social needs 

Answer 7

the desires for a sense of
belonging and friendship among groups, both inside and outside the workplace

Question 8

Esteem needs

Answer 8

an individual’s desires to feel important, valuable, and respected.

Question 9

Self-actualisation needs

Answer 9

the desires of an individual to reach their full potential through creativity and personal growth.

Question 10

Four Drive Theory

Answer 10

a motivational theory that suggests that people strive to balance four fundamental desires

Question 11

What are the four drives?

Answer 11

Acquire
Bond
Comprehend (learn)
Defend

Question 12

drive to acquire

Answer 12

desire to achieve rewards and high status.

Question 13

drive to bond

Answer 13

desire to participate in social interactions and feel a sense of belonging.

Question 14

drive to comprehend (learn)

Answer 14

desire to gain knowledge, skills and experience

Question 15

drive to defend

Answer 15

desire to protect personal security as well as values of the business

Question 16

Goal Setting Theory

Answer 16

motivation theory that states employees are motivated by clearly defined goals which fulfill five key principles

Question 17

What are the five key principles of the Goal Setting Theory

Answer 17

Clarity, Commitment, Challenge, Task complexity, Feedback

Question 18

Performance related pay

Answer 18

a financial reward that employees receive for reaching or exceeding a set business goal.

Question 19

Career advancement

Answer 19

the upwards progression of
an employee’s job position.

Question 20

What are the motivational strategies?

Answer 20

Performance related pay
Career advancement
Investment in training
Support
Sanction

Question 21

Investment in training

Answer 21

allocation of resources to improve employee skills and knowledge

on the job and off the job training

Question 22

Support

Answer 22

providing employees with any assistance that improves their satisfaction at work

Question 23

Sanction

Answer 23

penalising employees for poor performance or breaching business policies

Question 24

Types of motivation

Answer 24

short term employee motivation: easy to implement to rapidly increase motivation – used in crisis situations

long term employee motivation: high level of employee job satisfaction, strategies that improve positive work culture

Question 25

What are the types of employee training?

Answer 25

on-the-job and off-the-job

Question 26

on-the-job

Answer 26

employees improving knowledge and skills within the workplace

Question 27

off-the-job

Answer 27

employees improving their knowledge and skills in a location thats external to the business

Question 28

What are the four types of performance management?

Answer 28

management by objectives performance appraisals self evaluation employee observation

Question 29

Management by objectives

Answer 29

both managers and employees collaboratively setting individual employee goals which contribute to achieving broader business objectives

Question 30

performance appraisals

Answer 30

manager assessing the performance of an employee against a range of criteria, provide feedback and establish plans for future improvements

Question 31

self-evaluation

Answer 31

an employee assessing their individual performance against a set of criteria

Question 32

employee observation

Answer 32

a range of employees from different levels of authorities to assess another employees performance (against a set of criteria)

Question 33

What are the types of termination management?

Answer 33

retirement redundancy resignation dismissal entitlement considerations transition considerations

Question 34

retirement

Answer 34

individuals deciding to leave the workforce permanently because they no longer wish to work

Question 35

termination

Answer 35

process of a business ending an employee contract with an employee

Question 36

redundancy

Answer 36

an employee no longer working for a business because there is insufficient work or their job no longer exists

Question 37

resignation

Answer 37

an employee voluntarily terminating their own employment, usually to take another job position somewhere else

Question 38

dismissal

Answer 38

involuntary termination of an employee who fails to meet required work standards or displays unacceptable or unlawful behaviour

Question 39

entitlement considerations

Answer 39

legal obligations an employer owes to its employees after the termination of their employment contract

Question 40

transition considerations

Answer 40

social and ethical practices that a manager can consider doing when terminating employment

Question 41

awards

Answer 41

legal documents that outline minimum wages and conditions of work for employees for a particular industry

Question 42

agreements

Answer 42

the legal documents that outline wages and working conditions of employees and are applied to a particular business or group of businesses

Question 43

what is the dispute resolution process?

Answer 43

steps that disputing parties follow to resolve a disagreement and reach a resolution

Question 44

mediation

Answer 44

impartial third party that facilitates the discussion between the disputing parties to help each side reach a resolution to the conflict themselves

Question 45

arbitration

Answer 45

an independent third party that hears arguments from the disputing parties and makes a legally binding decision to resolve the conflict