Chapter 2

Question 1

Administrative management (49)

Answer 1

Is concerned with managing the total organization

Question 2

Behavioral science approach (54)

Answer 2

relies on scientific research for developing theories about human behavior that can be used to provide practical tools for managers

Ex: psychology, sociology, anthropology, and economics

Question 3

Behavioral viewpoint (51)

Answer 3

Emphasized the importance of understanding human behavior in of motivating employees toward achievement

… 1. Early behaviorism

2. The human relations movement
3. Behavioral science

Question 4

Classical viewpoint 47

Answer 4

Which emphasized finding ways to manage work more efficiently, assumed that people are rational

Question 5

Closed system 60

Answer 5

Has little interaction with its environment, that is, it receives very little feedback from the outside

Question 6

Complexity theory 60

Answer 6

The study of how order and pattern arise from very complicated, apparently chaotic systems

Question 7

Contemporary perspective 46

Answer 7

1960s - present … Also includes three viewpoints - systems, contingency, and quality – management

Question 8

Contingency viewpoint 61

Answer 8

emphasizes that a manager’s approach should vary according to – that is, be contingent on – the individual and the environmental situation

Question 9

DFSS ( DESIGN FOR SIX SIGMA ) 65

Answer 9

Managers can employ to create new products or processes

Question 10

DMAIC 65

Answer 10

The series of steps called define, measure, analyze, improve, and control which is intended to improve existing processes

Question 11

Evidence-based management 62

Answer 11

translating principles based on best evidence into organizational practice, bringing rationality to the decision-making process

Question 12

Feedback 59

Answer 12

is information about the reaction of the environment to the outputs that affects the inputs.

Ex: are the customers buying or not buying the product?

Question 13

Hawthorne effect 52

Answer 13

that employees work harder if they received added attention, if they thought the managers cared about their welfare and that supervisor paid special attention to them

Question 14

Historical perspective 46

Answer 14

1911 to 1950s includes three viewpoints - classical, behavioral, and quantitative

Question 15

Human relations movement 52

Answer 15

Proposed that better human relations could increase worker productivity

Question 16

Inputs 59

Answer 16

Are the people, money, information, equipment, and materials required to produce an organization’s goods or services

Question 17

Learning organization 66

Answer 17

an organization that actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge

Question 18

Management science 56

Answer 18

Focuses on using mathematics to Aid in problem-solving and decision-making

Question 19

Open system 60

Answer 19

Continually interacts with its environment

Question 20

Quality 63

Answer 20

Refers to the total ability of a product or service to meet customer needs

Question 21

Quality assurance 63

Answer 21

Focuses on the performance of workers, urging employees to strive for zero defects

Question 22

Quality control 63

Answer 22

Defined as strategy for minimizing errors by managing each stage of production

Question 23

Quality management viewpoint 63

Answer 23

Includes quality control, quality assurance, and Total quality Management

Question 24

Quantitative management 56

Answer 24

The application to management of quantitative techniques, such as statistics and computer simulations.

Question 25

Scientific management 47

Answer 25

Applied the scientific study of work methods to improve the productivity of individual workers

Question 26

Subsystems 59

Answer 26

Parts making up the whole system and a part of the larger environment

Question 27

Synergy 60

Answer 27

Is the idea that two or more forces combined create an effect that is greater than the sum of their individual effects

Question 28

System 59

Answer 28

A set of interrelated parts that operate together to achieve a common purpose

Question 29

Systems viewpoint 59

Answer 29

Regards the organization as a system of interrelated parts

Question 30

Total quality Management ( TQM ) 63

Answer 30

a comprehensive approach - led by top management and supported throughout the organization dedicated to continuous quality improvement, training, and customer satisfaction

Question 31

Transformation processes 59

Answer 31

are the organization’s capabilities in management, internal processes, and technology that are applied to converting inputs into outputs