Chapter 2: Functions, Roles, Skills of a Manager Flashcards
A person who is mainly responsible and accountable for accomplishing the specific goal or objectives. They are expected to lead, direct, supervise, monitor, and control the performance and output of their group.
Manager
3 Levels of Managerial Role.
First-Level Supervisors
Middle Manager
Top Manager
They manage the work of members who are directly involved in the production of goods and delivery of services of the organization.
Supervisors, Foreman
First-level Supervisors
They manage the work of the supervisors or other members of the organization.
Division Heads, Department Heads, Dean of the School
Middle Managers
Manage middle managers. They have larger responsibilities and accoubtabilities.
CEO, President, Vice-President, Board of Directors
Top Managers
Who is the person who set the roles of a manager?
Henry Mintzberg
Figurehead, Leader, Liaison.
Interpersonal Roles
Monitor, Disseminator, and Spokesperson.
Informational Roles
Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator.
Decisional Roles
To perform this role, a manager must know how to gain cooperation of others; learn to adjust to different personalities; communicate clear messages; motivate employees; guide people in their work.
Interpersonal Roles
To perform this role, a manager must know how to identify problem; provide alternative solutions; determine adv and disadv; commit to a decision; implement a well-designed plan.
Decisional Roles
To perform this role, a manager must know how to identify key info; know where and how to use info; identify inaccuracies; keep track of the progress; use proper medium of communication; basic computer applications; disseminate info in a clear and timely manner.
Informational Roles
What are the skills of a manager?
Technical Skills
Conceptual Skills
Human Skills
The abilities and knowledge needed to perform specific tasks. They are practical, and often relate to mechanical, information technology, mathematical, or scientific tasks.
Technical Skills
Skills that enable individuals to identify, conceptualize, and solve intricate problems. Allow professionals to think and work through abstract ideas and come up with multiple solutions to complex ideas.
Conceptual Skills
