Chapter 2 - Governannce and management of IT Flashcards Preview

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Flashcards in Chapter 2 - Governannce and management of IT Deck (4)
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what are the key risks of e-commerce?

1. Confidentiality
2. Integrity
3. Avilability
4. Authentication and non-repudiation
5. Power shift to customers


What are the differences between ITIL, COBIT and PDCA?

ITIL is a set of best practices for IT Service Management
COBIT is an example of a framework, or a structure with generic software that cn be replaced by user code
PDCA (Plan, Do,Check, Act) is an example of a continuous improvement methodology, or an interative process that aims to produce improvement with each iteration


COBIT distinguishes between management and governance tasks. What are the tasks in each category?

Governance: meeting stakeholder needsby ensuring enterprise objectives are in alignement with them; setting directions, and monitoringn performance against objectives

Management: Monitoring activities inn alignement with the goals set by the governing body in order to achive enterprise objectives


What does IDEAL model stands for?

Initiating, Diagnosing, Establishing, Acting, and Learning

IDEAL is a software process improvement model