Chapter 2 - Governannce and management of IT Flashcards Preview

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Flashcards in Chapter 2 - Governannce and management of IT Deck (4)
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1

what are the key risks of e-commerce?

1. Confidentiality
2. Integrity
3. Avilability
4. Authentication and non-repudiation
5. Power shift to customers

2

What are the differences between ITIL, COBIT and PDCA?

ITIL is a set of best practices for IT Service Management
COBIT is an example of a framework, or a structure with generic software that cn be replaced by user code
PDCA (Plan, Do,Check, Act) is an example of a continuous improvement methodology, or an interative process that aims to produce improvement with each iteration

3

COBIT distinguishes between management and governance tasks. What are the tasks in each category?

Governance: meeting stakeholder needsby ensuring enterprise objectives are in alignement with them; setting directions, and monitoringn performance against objectives

Management: Monitoring activities inn alignement with the goals set by the governing body in order to achive enterprise objectives

4

What does IDEAL model stands for?

Initiating, Diagnosing, Establishing, Acting, and Learning

IDEAL is a software process improvement model