Flashcards in Chapter 2 - Governannce and management of IT Deck (4)
what are the key risks of e-commerce?
4. Authentication and non-repudiation
5. Power shift to customers
What are the differences between ITIL, COBIT and PDCA?
ITIL is a set of best practices for IT Service Management
COBIT is an example of a framework, or a structure with generic software that cn be replaced by user code
PDCA (Plan, Do,Check, Act) is an example of a continuous improvement methodology, or an interative process that aims to produce improvement with each iteration
COBIT distinguishes between management and governance tasks. What are the tasks in each category?
Governance: meeting stakeholder needsby ensuring enterprise objectives are in alignement with them; setting directions, and monitoringn performance against objectives
Management: Monitoring activities inn alignement with the goals set by the governing body in order to achive enterprise objectives