Chapter 2 - managing a business Flashcards
1
Q
approaches to HUMAN RESOURCE MGMT
A
HARD (resource)
SOFT (human)
2
Q
applied research?
A
research with commercial end in view
3
Q
human relations culture
A
culture: inward looking & flexible
4
Q
what is delegated during delegation
A
task responsibility, authority & power
5
Q
pure research?
A
research for new knowledge with no commercial end in view
6
Q
rational goal culture
A
culture: outward looking & control
7
Q
internal process culture
A
culture: inward looking & control
8
Q
open systems
A
culture: outward looking & flexible
9
Q
types of power
A
coercive reward/resource legit/position expert referent/personal negative
10
Q
three types of managerial roles
A
informational
interpersonal
decisional
11
Q
Likert’s four leadership styles
A
exploitative-authoritative
benevolent-authoritative
consultative
participative
12
Q
group development stages (Bruce Tuckman)
A
forming
storming
norming
performing
