Chapter 2: Program Management

Question 1

Vision Statement

Answer 1

concise statement that describes ideal state to which an organization aspires

Question 2

Mission Statement

Answer 2

written expression of an organization’s philosophy, purposes, and characteristics

Question 3

Planning

Answer 3

type of decision-making process in which a course of action is determined in order to bring about a future state of affairs

Question 4

Strategic Planning

Answer 4

type of planning that involves critical self-examination to bring about organizational improvement

Question 5

Accreditation

Answer 5

formal recognition to an organization indicating that it meets certain prescribed quality standards

Question 6

Joint Commission of Accreditation of Healthcare Organizations (JCAHO)

Answer 6

oldest and largest health care standards organization in the country; accredits ambulatory health care facilities

Question 7

Commission on Accreditation of Rehabilitation Facilities (CARF)

Answer 7

nonprofit agency that sets quality standards for rehabilitation services and facilities

Question 8

Forecast

Answer 8

prediction of future conditions based on various statistics and indicators that describe an athletic program’s past and present situation

Question 9

WOTS UP Analysis

Answer 9

data collection and appraisal technique designed to determine an organization’s strengths, weaknesses, opportunities, and threats in order to facilitate planning

Question 10

Operational Plan

Answer 10

plan that defines organizational activities in the short term, usually no longer than two years

Question 11

Policy

Answer 11

plan that expresses an organizations intended behavior relative to a specific program sub-function

Question 12

Process

Answer 12

collection of incremental and mutually dependent steps designed to direct the most important tasks of an organization

Question 13

Procedure

Answer 13

operational plan that provides specific directions for members of an organization to follow

Question 14

Practice

Answer 14

action that takes place in response to administrative problems

Question 15

Program Evaluation and Review Technique (PERT)

Answer 15

method of graphically depicting the time line for interrelationships of different stages of a program

Question 16

Gannt Chart

Answer 16

graphic planning and control technique that maps discrete tasks on a calendar

Question 17

Agreement-Trust Matrix

Answer 17

model that identifies and types the most important people in developing support for a plan

Question 18

Allies

Answer 18

persons who exhibit a high level of support for a plan

Question 19

Opponents

Answer 19

persons who support a particular program but dispute the implementation of a plan related to that program

Question 20

Bedfellows

Answer 20

persons who exhibit support for a particular plan but who have a history of untrustworthy behavior and vacillation

Question 21

Adversaries

Answer 21

persons who are unsupportive of both a program and a particular plan related to the program

Question 22

Proceedings

Answer 22

book containing the abstracts or outlines of each speaker’s presentation

Question 23

Program Evaluation

Answer 23

systematic and comprehensive assessment of the worth of a particular program

Question 24

Internal Chart Audit

Answer 24

patient records review technique performed by the sports medicine staff as past of a quality assurance program

Question 25

External Chart Audit

Answer 25

patient records review technique, performed by an accreditation agency or player, intended to ensure that patient care is appropriate and meets certain minimum standards

Question 26

Carrier

Answer 26

charge-based providers contracted by the federal government charged with reviewing Medicare claims made by physicians or other health care providers

Question 27

Intermediary

Answer 27

cost-based providers contracted by the federal government and charged with reviewing Medicare claims made by hospitals

Question 28

Summative Evaluation

Answer 28

assessment designed to primarily describe the effectiveness or accomplishments of a program

Question 29

Formative Evaluation

Answer 29

assessment designed primarily for improvement of a program

Question 30

External Evaluators

Answer 30

experts not affiliated with an organization who are retained to assess the various programs within the organization

Question 31

Goals

Answer 31

general statements of program intent

Question 32

Objectives

Answer 32

specific statements of how a program intends to accomplish a particular goal

Question 33

Criteria

Answer 33

quantifiable measures used to determine whether a particular objective has been accomplished

Question 34

Outcomes Assessment

Answer 34

evaluation methods that seeks objective evidence that the care provided by the ATC enhanced a patient's functional ability