CHAPTER 2 Trends in Human Resource Management Flashcards Preview

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Flashcards in CHAPTER 2 Trends in Human Resource Management Deck (16)
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1

alternative work arrangements,

Methods of staffing other than the traditional hiring of full-time employees (for example, use of independent contractors, on-call workers, temporary workers, and contract company workers).

2

electronic human resource management (e-HRM)

The processing and transmission of digitized HR information, especially using computer networking and the Internet.

3

employee empowerment,

Giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service.

4

expatriates,

Employees assigned to work in another country.

5

external labor market,

Individuals who are actively seeking employment.

6

high-performance work systems,

An organization in which technology, organizational structure, people, and processes all work together to give an organization an advantage in the competitive environment.

7

human resource information system (HRIS)

A computer system used to acquire, store, manipulate, analyze, retrieve, and distribute information related to an organization’s human resources.

8

internal labor force,

An organization’s workers (its employees and the people who have contracts to work at the organization).

9

knowledge workers

Employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession.

10

offshoring,

Moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available.

11

outsourcing,

Contracting with another organization (vendor, third-party provider, or consultant) to provide services.

12

psychological contract

A description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions.

13

reengineering,

A complete review of the organization’s critical work processes to make them more efficient and able to deliver higher quality.

14

self-service

System in which employees have online access to information about HR issues and go online
to enroll themselves in programs and provide feedback through surveys.

15

teamwork,

The assignment of work to groups of employees with various skills who interact to assemble a product or provide a service.

16

total quality management (TQM)

A companywide effort to continuously improve the ways people, machines, and systems accomplish work.