Chapter 24 Flashcards
(34 cards)
1
Q
group communication
A
- the exchange of info w/those who are culturally, linguistically, and/or geographically alike.
2
Q
primary groups
A
- groups that meet most, if not all, of one’s needs.
3
Q
microgroup
A
- a small, independent group that has a link, affiliation, or association with a larger group.
4
Q
secondary groups
A
- groups that meet some, but not all, of individuals’ needs.
5
Q
Forming Stage
A
- 1st stage
- members come together, learn about each other, and determine the purpose of the group.
6
Q
Storming stage
A
- 2nd stage
- Members engage in more direct communication & get to know each other.
- Conflicts b/t group members often arise during this stage.
7
Q
Norming Stage
A
- Members establish spoken or unspoken rules about how they communicate and work. Status, rank, and roles in the group are established.
8
Q
Performing stage
A
- members fulfill their purpose and reach their goal.
9
Q
Adjourning stage
A
- members leave the group.
10
Q
Full members
A
- individual who is a known quantity, is familiar with the group’s norms, and feels free to express opinions.
11
Q
marginal group members
A
- individual who looks outside the group for fulfillment of personal needs.
12
Q
uncertainty theory
A
- state that we choose to know more about others with whom we have interactions in order to reduce or resolve the anxiety associated with the unknown.
13
Q
divergent group members
A
- individuals who pull back, contribute less, and start to see themselves as separate from the group.
14
Q
ex-member
A
- individual who no longer belongs to a group.
15
Q
new group member
A
- individual who is still learning the group’s norms and rules.
16
Q
potential member
A
- individual who is qualified to join a group but has not yet joined.
17
Q
Cost-benefit analysis
A
- method of ranking each possible solution according to its probable impact.
18
Q
Cloud computing
A
- involves secure access of files from anywhere as info is stored remotely.
19
Q
Forums
A
- theme-based web sites that gather a community of individuals dedicated to a common interest.
20
Q
Organizational communication
A
- the study of the communication context, environment, & interaction w/in an organization.
21
Q
pitch
A
- frequency, high, or low, of one’s voice.
22
Q
Quality
A
- emotional tone of one’s voice.
23
Q
wikis
A
- collaborations on web content that are created & edited by users.
24
Q
social networking site
A
- a site where people gather virtually to interact.
25
volume
- loudness or softness of one's voice
26
Groupthink
- tendency to accept the group's ideas & actions in spite of individual concerns.
27
appointed leader
- individual designated by an authority to serve in the leadership capacity.
28
autocratic leader
- self-directed leader who establishes norms & conduct for the group
29
democratic leader
- individual elected by a group to serve as its leader.
30
emergent leader
- individual who grows into the leadership role, often out of necessity.
31
laissez-faire
- individual who practices a "live and let live" style of leadership.
32
leader-as-coach
- individual serving as a teacher, motivator, & keeper of the goals of the group.
33
leader-as-conductor
- central role of bringing people together for a common goal.
34
leader-as-technician
- occurs when the leader has skills that others do not.
