Chapter 3 Flashcards
What is relationship Managment ?
The ability to manage interactions successfully using emotional intelligence
Relationship management requires the ability to read people’s emotions.
True
What does good relationship managment look like ?
Being sensitive to others and maintaining pleasant and professional interactions
What does lack of relationship management look like?
Reacting to people instead of responding to them and dismissing others’ thoughts
Which two skills of emotional intelligence are more about you ?
Self awareness and self managment
What is self awareness in emotional intelligence ?
Understanding your tendencies and reactions to events
Why is self awareness important for job performance ?
It allows you to reach your goals at work and at home
What is self management in emotional intelligence?
Controlling your emotional reactions to situations and people
What is the biggest challenge in self managment ?
Managing your tendencies overtime
What does social awareness involve in emotional intelligence ?
Picking up on emotions in other people
Of the four skills that make up emotional intelligence, which are the skills that are more about how you are with other people ?
Social awareness and relationship managment
What is defined as the ability to accurately perceive your own emotions in the moment and understand your tendencies across situations ?
Self awareness
When you have self awareness it makes the other emotional intelligence skills easier to use. In this regard, self awareness is what kind of skill?
Foundational
What describes your ability to use your awareness of your emotions to stay flexible and direct your behavior positively ?
Self managment
Which is the first component of social competence ?
Social Awareness
