Chapter 3

Question 1

a process began with the sole purpose of attaining an objective.

Answer 1

Management as a Process

Question 2

the practice of recording personnel’s day-to-day accomplishments in an order in which they are done

Answer 2

Task Management

Question 3

It is a key to an organization’s success, as it helps to monitor the organization’s course and maximize its work efficiency.

Answer 3

Activity Management

Question 4

A person in the organization who directs the activities of others

Answer 4

Manager

Question 5

Different levels of a Manager

Answer 5

1. The First Line Managers
2. The Middle Level Mangers
3. The Top Managers

Question 6

The first line manager are usually called?

Answer 6

Supervisor

Question 7

They are usually called supervisors or in a manufacturing they may be called foremen.

Answer 7

The First Line Manager

Question 8

These comprise all management levels between the organization’s supervisory level and top level.

Answer 8

The Middle Level Manager

Question 9

Such managers may be called functional managers, heads of plants, and managers of projects,

Answer 9

The Middle Level Managers

Question 10

They are the ones responsible for making organizational decisions and setting policies and strategies which affect all aspects of the organization.

Answer 10

The Top Manager

Question 11

Such individuals may be named vice-president, managing director, chief executive officer or board chairman etc.

Answer 11

The Top Manager

Question 12

Managerial Functions

Answer 12

Planning
Organization
Staffing
Directing
Controlling

Question 13

This is necessary to set goals and to develop strategies for organizing activities

Answer 13

Planning

Question 14

It assists in deciding the tasks to be performed, how to do them, how to organize the tasks and where to make decisions.

Answer 14

Organizations

Question 15

This is important for employing different types of people and performing different activities such as training, growth, evaluation, compensation, welfare etc.

Answer 15

Staffing

Question 16

This requires that subordinates be given instructions and motivated to achieve their goals.

Answer 16

Directing

Question 17

This is monitoring practices to ensure that the workers perform the tasks as scheduled, and to correct any major deviations.

Answer 17

Controlling

Question 18

Managing position requires proper skills to perform various jobs

Answer 18

Managerial Skills

Question 19

He cannot be an efficient manager if he lacks the knowledge and skills to do the job because it will be the foundations for his workers to be corrected and driven.

Answer 19

Managerial Skills

Question 20

THREE ESSENTIAL SKILLS OR COMPETENCIES OF THE MANAGER (by: Robert L. Katz)

Answer 20

1. Technical
2. Human
3. Conceptual

Question 21

QUALITIES OF A MANAGER

Answer 21

1. Educational competence
2. Intellectual quality
3. Leadership ability
4. Training
5. Technical knowledge and skills
6. Mental Maturity
7. Positive Attitude
8. Self-confidence
9. Foresight

Question 22

DIFFERENT HIGHLY INTERRELATED ROLES OF THE MANAGERS

Answer 22

1. Interpersonal Roles
2. Informational Roles
3. Decisional Roles

Question 23

IMPORTANT ROLES OF A MANAGER

Answer 23

• As Leader
• As Coordinator
• As Delegator of Authority
• As Decision-Maker
• As a Human Relations Practitioner
• As a Spokesman of the Organization

Question 24

Defining various people’s activities and goals within the organization

Answer 24

As leader

Question 25

Helps at the work-group to create the right type of atmosphere and homogeneity.

Answer 25

As leader

Question 26

The group's actions and performance led by him are influenced.

Answer 26

As Leader

Question 27

Bring together various resources, both physical and human, for the achievement of organizational objectives

Answer 27

As Coordinator

Question 28

Mobilizes different resources, brings intelligent understanding and goodwill among employers to complete work at the organization.

Answer 28

As Coordinator

Question 29

With the aid of effective communication, better plan events and programs.

Answer 29

As Coordinator

Question 30

Assign duties to the subordinates that he trusted, and delegate the authority necessary. If they do any work independently, the subordinates may gain confidence and be prepared for higher responsibilities

Answer 30

As Delegator of Authority

Question 31

Encourage employees to take up appropriate work according to their skills and knowledge and train for the next line of executives,

Answer 31

As Delegator of Authority

Question 32

Create proper communication system so that subordinates are able to get regular guidance and response for the activities taken up by them.

Answer 32

As Delegator of Authority

Question 33

After addressing various aspects of the problem, taking decisions for different activities, evaluating them, designing possible alternatives and choosing the correct one.

Answer 33

As Decision Maker

Question 34

Address workplace issues with staff.

Answer 34

As a Human Relations Practitioner

Question 35

Tries to get the best out of the workers, and efforts are made to boost the organization's efficiency.

Answer 35

As a Human Relations Practitioner

Question 36

Encourage employees to engage in decision making processes.

Answer 36

As a Human Relations Practitioner

Question 37

Acts as the organization's spokesman

Answer 37

As a Spokesman of the Organization

Question 38

He works with outsiders and provides them with the required information that they need

Answer 38

As a Spokesman of the Organization

Question 39

Maintains good relationships with all stakeholders including shareholders, employees, customers, vendors, government, etc.

Answer 39

As a Spokesman of the Organization

Question 40

Helps to create a strong organization's reputation not only among clients but also among outsiders

Answer 40

As a Spokesman of the Organization

Question 41

Roles Played by Mission and Vision

Answer 41

1. Communicate the organization's intent to stakeholders. 2. Inform the development of Strategy, and 3. Establish the tangible priorities and goals by which to measure the success of the strategy of the company

Question 42

is a set of principles relating to the roles of planning, coordinating, directing and regulating and the implementation of those principles in the efficient and effective use of physical, financial, human and information capital to achieve organizational objectives.

Answer 42

Management

Question 43

Stated that " management is a set of activities directed at the efficient and effective utilization of resources in the pursuit of one or more golas

Answer 43

Van Fleet and Peterson

Question 44

Stated that " working with human , financial and physical resources to achieve organizational objectives by performing the planning, organizing, leading and controlling functions

Answer 44

Megginson, Mosley, and Pietri

Question 45

Stated that " Management is a problem-solving process of effectively achieving organizational objectives through the efficient use of scarce resources in changing environment "

Answer 45

Kreitner

Question 46

Stated that " Management is an art of knowing what to do, when to do , and see that it is done in the best and cheapest way"

Answer 46

F.W Taylor

Question 47

Stated that " Management is an art of getting things done through and with the people in formally organized groups, It is an art of creating an environment in which people can perform and can cooperate towards attainment of group goals

Answer 47

Harold Koontz