Chapter 3 Flashcards
(13 cards)
Six components of information systems
People - end user that use the system
Data - raw, unprocessed facts that key in
Hardware - equipment use to process data
Software - program that run on the hardware
Connectivity - network that allows computers to communicate and share data
Procedures - documented processes
Functional areas
Human Resources - use it to maintain and manage employees benefits, schedule and payroll
Sales - Help sales people manage customer tax schedule meeting and manage product information and place customer order
Customer service - System information about customer pass purchase and day-to -day Interaction such as phone calls email message
Marketing -Use system to analyse data that is generated from the Demographic and survey
Management level
Refer to position that responsibility within an organisation
Types of management level
Top managerial level - to the long range planning (also called strategy planning)
Middle managerial level - deal with control planning and decision making (Also called tactical planning)
Supervisory level - manage and monitor the employees, monitor day to day event
Information flow
Explain how information is generated, transmitted, process, and receive
Top managerial level information flow pattern
Both vertical and horizontal and external
Middle managerial level information pattern flow
Both vertical and horizontal across function line
Supervisory level information pattern flow
Primary vertical
Information flow
Executive support system (ESSs)
Decisions support system (DSSs)
Management information system (MISs)
Transaction processing system (TPSs)
Transaction processing system
-Record day-to-day transaction
Management information system
Produced standardised report That uses database create by TPS
Type of report
Periodic report - weekly monthly report
Exception report - unusual event
Demand report - produced on request
Decision support system
Use the data From TPS to set the flexible analytics to Support middle manager to evaluate the company
Type of decision model
Strategic model -top level manager long-term planning
Tactics model -control working of organisation and planning
Operational model -daily activity such as quality control
Executive support system
Use data from MIS and TPS from top manager to view actual marketing operation and develop long-term marketing strategy
